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91% Of Millennials Turn To Online Reviews As Much As Loved Ones
Online review stats place customers' reviews as the most credible source of recommendations. Online reviews usually carry the same weight as guidance from family and friends.
Source: Brightlocal
The Majority Of Local Companies Have An Average Of 39 Google Reviews
People like to share their experience after they have visited a vendor. Online review trends reveal people choose to comment if they had a positive experience, rather than a mediocre or negative one.
Source: Brightlocal
Reviews Are The Most Essential Part Of The Purchase Choice For Over 90% Of United States Customers
24% of US consumers consider reviews as 'very influential'.
To illustrate the importance of online reviews and ratings, did you know that 81 percent of customers will pay more for an item with reviews and those same clients are likewise willing to accept slower shipping times for such products.
Source: Turntonetworks
60% Of Customers Check Out Blog And Social Network Reviews On Their Cell Phones Prior To Shopping
In-store purchasing is influenced significantly by blogs and reviews on social networks. With men being two times as likely to be influenced than ladies.
Reviews and rating statistics show people value the opinion of peers more than any other material.
Source: Collective Bias
61 Percent Of Regional Businesses Have A Typical Score Of 4 To 5 Stars
Typically two thirds of businesses have excellent and awesome ratings. Only 5% of companies have a ranking below three stars.
Source: Brightlocal
95% Of Travelers Check Out Online Reviews Prior To Scheduling Travel Services
Leisure and business tourists alike read reviews to form a viewpoint. Business tourists check out approximately 5 reviews vs. 6-7 for leisure travelers. 59percent of all travelers report that they check out reviews 'always' or 'really frequently'.
Source: Trust You
Customer Reviews On Items Are Relied On Almost 12 Times More Than The Makers' Descriptions
Word-of-mouth reviews are miles ahead of the manufacturers' description. People trust other peoples opinions before they ever trust what the manufacturer states. The reason, manufacturers' descriptions are generally ads.
Source: Martech Zone
If It Has Less Than A 4 Star Rating, More Than Half Of Consumers Will Not Use A Service
This stat is one of many that show the value of online scores. Now that news of client fulfillment travels this quick, keeping your customers pleased is more vital than ever.
57 percent of consumers have searched for companies with more than four stars in 2018, which is up from 48% in 2017.
11% looked just for companies with an ideal five star rating.
Source: Brightlocal
74 Percent Of Local Businesses Have At A Minimum, One Google Review
A single review is far from sufficient to enhance your website's SERP ranking.
Taking a look at online rankings stats, we learnt that a business requires to have approximately 40 reviews before customers "Award" it with a star.
Source: Brightlocal
63.6 Percent Of Consumers Go To Google To Read Reviews Of A Business
Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) behind.
These online review stats show the basic popularity of a website can only presume when it comes to trust.
Source: Review Trackers
88% Of Americans Revealed That Product Reviews Were The Most Influential Factor When Purchasing Home Electronics
Stats reveal that reviews were more helpful than TV ads at 37%, social media at 23% and display ads at 49%.
Source: Statista
30% Of Customers Feel Favorable To A Company Which Reacts To Online Reviews
Staying connected with your customers establishes trust. Even something as simple as reacting to their reviews and comments can make them feel appreciated.
As you may expect, customers who feel this way are ready to invest more cash with a company.
Source: Statuslabs
71% Of Millennials Search Customer Reviews Of Professional Services
More than half of all individuals in need of an expert service rely on online reviews.
According to online reviews data, 59% used online reviews to select a physician or a lawyer.
Young people (age 18-35) are much more likely to employ a professional based on online reviews. Only 19% of millennials will consider hiring an attorney without any.
Source: Thomson Reuters
83% Of All Young Consumers Were Invited To Leave A Review Recently
Of those asked, 80% of consumers did submit a review. In general, businesses have asked 66% of all consumers to post a review on their company.
Source: Brightlocal
70% Of Consumers Prefer To Find Out About A Business Via Posts And Reviews, Instead Of Advertisements
Ads are all well and good, but it's worth attempting a different approach as well. Reviews are by far the best method to find the truth about a product or service.
Source: Statuslabs
Clients Might Spend 31 Percent More With A Business That Has Fantastic Reviews
Take notice of this statistic. The better other users explain your product or service, the more cash you can charge and customer review statistics show us exactly just how much more.
Source: Martech Zone