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89% Of Clients Review A Companies Reactions To Reviews
Not only do the majority of customers read the review replies, 30% of them highly value them. Almost 96% read the reactions to their own reviews.
Source: Brightlocal
63.6 Percent Of Customers Visit Google To Check For Reviews Of A Business
Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) at the end.
These online review stats reveal the basic appeal of a website can only go so far when it pertains to trust.
Source: Review Trackers
Almost All Customers, Who Utilize Online Reviews, Read Them Very Early In The Buying Process
Let's say you wish to buy a new automobile and there are numerous models which fit your criteria. How do you pick the best one for you? Well, you read online reviews.
With the help of other consumers, you manage to decide on a model that works for you. That's how favorable reviews convert consumers into consumers.
Source: Consumer Affairs
53% Of Customers Expect Companies To Answer Back Within A Week To Unfavorable Reviews
Online review stats show that 63% of customer reviews remain without a response. That's too bad, due to the fact that those businesses are losing consumers that way.
Source: Review Trackers
Positive Reviews Encourage 68 Percent Of Customers To Use Local Businesses
Given that the huge bulk of customers read reviews, you'd want yours to be inviting to brand-new customers, right? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
90 Percent Of Visitors Need Less Than 10 Reviews To Form An Opinion About A Business
You understand what people say about first impressions, right?
Users get their impression of your businesses through reviews. Normally through less than 10 of them.
Think about asking your visitors to write one if you do not have reviews on your site.
Source: Martech Zone
60% Of Customers Consult Blog And Social Media Reviews On Their Mobile Devices Prior To Shopping
In-store shopping is influenced significantly by blogs and reviews on social media. With men being two times as likely to be affected than women.
Reviews and ranking stats show people value the viewpoint of peers more than any other material.
Source: Collective Bias
Most Popular Products Have An Average Rating Of 4.2 To 4.7
You can't make everyone pleased, which is why perfect 5 star ratings are suspicious. Somebody always has a little a gripe. That's why it is unnatural to get perfect 5 star scores. Often a lower rating actually helps your overall score.
According to client rating statistics, conversion rates start to decrease as rankings rise above 4.7.
Source: Spiegel Research Center
70 Percent Of Consumers Choose To Learn About A Business By Means Of Articles And Reviews, Rather Than Advertisements
Advertisements are all well and good, but it deserves trying a different approach also. Reviews are by far the very best method to discover the truth about a product or service.
Source: Statuslabs
Reviews Are The 3rd Most Influential Ranking Factor For Google's Local 3 Pack
Review signals (quantity, diversity, and so on) represent 15.44% of Google's algorithm for local ranking.
Only Google My Business signals, like distance and keywords account for 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking factors go for the local 3 pack.
Source: Moz
89% Of Consumers Prefer To Read Reviews Using Their Smart Devices
Be it through an app or a mobile web browser, most people choose to read reviews on their mobile devices.
Source: Statista
Only 6 Percent Of Customers Do Not Trust Consumer Reviews At All
According to client review data, a tremendous 19% of customers always rely on online reviews and never ever a make a purchase without reading reviews.
Source: Statista
Online Product Reviews About An Item Can Improve Its Conversion Rate By More Than 270%
User review stats show the purchase possibility for an item with 5 reviews is 270 percent higher than the very same item without reviews.
Source: Spiegel Research Center