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60% Of Consumers Seek Advice From Blog And Social Media Reviews On Their Mobile Phones Before Shopping
In-store purchasing is affected significantly by blogs and reviews on social media. With men being two times as likely to be influenced than women.
Reviews and rating statistics reveal people value the opinion of peers more than any other material.
Source: Collective Bias
61 Percent Of Regional Businesses Have An Average Rating Of 4 To 5 Stars
Generally 2 out of 3 businesses have good and outstanding scores. Only 5% of businesses have a rating listed below 3 stars.
Source: Brightlocal
Just 6 Percent Of Customers Don't Trust Customer Reviews At All
According to customer review statistics, a tremendous 19% of customers constantly trust online reviews and never ever a buy without reading reviews first.
Source: Statista
30% Of Consumers Feel Comfortable With A Business Which Reacts To Online Reviews
Staying connected with your customers develops trust. Even something like reacting to their comments and reviews can make them feel valued.
As you might expect, customers who feel this way are going to invest more cash with a business.
Source: Statuslabs
One-half Of All Of The Millennial's "Constantly" Check Out Online Reviews For Businesses
Younger people know the worth of being informed. User-generated material has an unassailable influence on customers.
If businesses stop to consider the power of customer reviews over millennials, they will recognize what they've been missing out on. Older people are different though, just 6% of individuals aged 55 or older read reviews.
Source: Brightlocal
73% Of Customers Think Consumer Reviews Are More Vital Than Star And Number Rankings
Online review data make it clear people aren't pleased with scores alone.
Client reviews make the statistics appear more authentic which is what the prospective consumers are looking for. Practically a 3rd of consumers state composed reviews are the only function that makes them believe the sites' reviews are beneficial and appropriate.
Source: Fan and Fuel
Facebook Reviews Impact More Than 50% Of Consumers' Purchasing Decisions
Facebook is currently the most popular social network which can also affect our purchasing preferences.
According to social reviews data, Facebook affects more than half of users' purchase decisions.
Facebook reviews statistics expose that four out of five users are more likely to trust a local business if it has positive reviews.
Source: RevLocal
The Typical Review Length Has Become 65% Much Shorter Since 2010
Currently reviews are much shorter, simpler, and more straight to the point. The word count of a review in 2019 is equivalent to that of a tweet.
Source: Review Trackers
A Single Business Review Can Lift Its Conversions By 10 Percent
Online review stats show user-generated content can do wonders in regards to conversions.
A single review can have a massive impact on your business.
A hundred reviews can increase your conversion rates by as much as 37 percent. 2 hundred can provide a mind-blowing 44% boost.
Source: RevLocal
When Purchasing Home Electronic Devices, 88% Of Americans Claimed That Product Reviews Were The Most Prominent Element
Statistics reveal that reviews were more successful than TV ads at 37%, social networks at 23% and display ads at 49%.
Source: Statista
63.6% Of Customers Go To Google To Look For Reviews Of A Business
Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) behind.
These online review stats show the general appeal of a site can just go so far when it pertains to trust.
Source: Review Trackers
71% Of Millennials Search Consumer Reviews Of Expert Services
More than half of all people in need of a professional service turn to online reviews.
According to online reviews stats, 59% used online reviews to select a lawyer or a medical professional.
Younger people (age 18-35) are even more likely to work with a professional based upon online reviews. Only 19% of millennials will think about employing an attorney without any.
Source: Thomson Reuters
98% Of Yelp's Visitors Bought From A Business They Discovered On The Website
Generally, 142 million consumers go to Yelp every month. If you have not declared your complimentary Yelp business page, this is as good a time as any.
Source: RevLocal
If It Has Less Than A 4 Star Rating, More Than Half Of Customers Will Not Utilize An Organisation
This stat is one of numerous that show the value of online rankings. Now that news of consumer satisfaction travels this fast, keeping your customers delighted is more important than ever.
57 percent of customers have searched for companies with more than 4 stars in 2018, which is up from 48 percent in 2017.
Furthermore, 11% looked only for organizations with a best five star rating.
Source: Brightlocal
86 Percent Of Customers Would Think About Writing A Review For A Business
Your customers are your most valuable resource, and it's not just because of the money they spend at your business. They will be ready to share it if you give them a great experience.
Source: Brightlocal
Many Local Businesses Have Approximately 39 Google Reviews
Individuals like to share their experience after they have visited a supplier. Online review trends show individuals prefer to comment if they had a positive experience, rather than a negative or average one.
Source: Brightlocal
Online Reviews Affect 67.7% Of Consumer Purchasing Decisions
More than two thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
A One Star Boost In Score Can Result In A 5% To 9% Boost In Business Revenue
Businesses that treat clients fairly typically flourish, review websites help make sure of that.
Source: Statuslabs