52% Of Customers Rely On A Product More If It Has Negative Reviews Also

We already discussed the negative and positive reviews and their impact on customers. However, all products have their faults, it raises red flags that possibly the reviews are fake if all of a products reviews are favorable. Consumers expect to see some negative reviews.

Source: Capterra

If A Company Handles Problems Rapidly And Efficiently, 95% Of Dissatisfied Clients Will Go Back To A Company

Consumers do not anticipate you to be perfect. When things go wrong, they do anticipate you to remedy things. If there's nothing else a business can do to fix a concern, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

67% Of Customers Report Reviews Are A "Very Important" Factor When Choosing A Solution Provider

When customers have to select a service provider, reviews have an enormous influence on their decision.

Source: DemandGenReport

A Lone Business Review Can Raise Its Conversions By 10%

Online review stats show user-generated material can do miracles in regards to conversions.

A single review can have an enormous impact on your business.

A hundred reviews can boost your conversion rates by as much as 37%. Two hundred can supply a mind-blowing 44% increase.

Source: RevLocal

15 Percent Of Consumers Don't Trust Businesses Without Online Reviews

No trust suggests no interactions. 15 percent of possible clients won't even consider working with a company they can't find viewpoints about.

Source: Statuslabs

Majority Of Consumers Will Not Utilize A Service If It Has Less Than A 4 Star Rating

This stat is among lots of that illustrate the importance of online scores. Now that news of consumer fulfillment travels this quick, keeping your consumers delighted is more vital than ever.

57 percent of customers have looked for business with more than 4 stars in 2018, which is up from 48 percent in 2017.

Additionally, 11 percent looked just for organizations with a best five star ranking.

Source: Brightlocal

53% Of Consumers Anticipate Companies To Answer Back Within A Week To Unfavorable Reviews

Online review stats clarify that 63% of customer reviews go on without a response. That's regrettable, because those companies are losing clients that way.

Source: Review Trackers

30% Of Customers Feel Favorable To A Company Which Reacts To Online Reviews

Keeping in touch with your customers creates trust. Even something as basic as responding to their comments and reviews can make them feel valued.

As you might anticipate, customers who feel this way are more willing to spend more money with a business.

Source: Statuslabs

89% Of Individuals Choose To Read Reviews Using Their Mobile Phones

Be it by means of an app or a mobile internet browser, people young and old prefer to read reviews on their mobile devices.

Source: Statista

Favorable Reviews Encourage 68 Percent Of Customers To Choose Local Businesses

Considering that the large bulk of consumers read reviews, you would want yours to be appealing to new clients? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

Online Reviews Impact 67.7% Of Customer Purchasing Decisions

More than 2 thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

77% Of Customers Do Not Rely On Reviews That Are Older Than Three Months

Clients don't care how excellent your product or service was in the past. Due to the fact that they are relevant and fresh, is part of why online reviews matter.

Consumers know businesses lose their touch all the time, which is why the majority of them find older reviews unimportant.

It is for this reason that companies need to be constantly asking for reviews.

Source: Statuslabs

71% Of Millennials Search Customer Reviews Of Professional Services

Majority of all individuals in need of a professional service turn to online reviews.

According to online reviews stats, 59% used online reviews to pick a lawyer or a medical professional.

Younger people (age 18-35) are much more inclined to hire a professional based on online reviews. Only 19% of millennials will think about working with a lawyer without any.

Source: Thomson Reuters

Only 44 Percent Of Local Companies Have Actually Claimed Their Google My Business Listing

That's 56% of your competition that aren't benefiting from their listing.

While business listings on the significant review platforms are complimentary, a remarkably low number of companies in fact make use of them.

Although we now understand why client reviews are so powerful, a lot of businesses obviously don't.

Source: LsaInsider

88% Of Americans Reported That Product Reviews Were The Most Influential Factor When Purchasing Home Electronics

Statistics reveal that reviews were more effective than Television ads at 37%, social networks at 23% and display ads at 49%.

Source: Statista

Unfavorable Reviews Can Boost Conversion By Up To 85%

It sounds insane, however negative reviews can be a positive factor for users to devote more time on your site. According to online review statistics, individuals devote more than 5 times as long on a website when they read negative reviews.

More than two thirds of users trust reviews more when there are a mix of positives and negatives. If there aren't any negative ones, a frustrating 95 percent suspect censorship or fabricated reviews.

Source: Reevoo

Reviews Shared On Twitter Can Help Increase Online Sales By 6.46 Percent

Online review statistics reveal that reviews shared on Twitter, do more to boost sales than those on any other social network.

Source: Yotpo

70 Percent Of Consumers Prefer To Discover A Business Through Reviews And Posts, Instead Of Ads

Ads are all well and good, but it deserves trying a different approach too. Reviews are without a doubt the very best method to find the truth about a service or product.

Source: Statuslabs