77% Of Clients Would Post A Review If They Were Asked

More than a 35% would submit a review to notify others about their consumer experience and 24% would probably direct their review to the business itself.

Over a 26% would want to post a review to help other individuals with their decision making process.

Source: Podium

Majority Of Customers Won't Utilize A Service If It Has Less Than A 4 Star Ranking

This stat is one of numerous that illustrate the significance of online rankings. Now that news of customer satisfaction travels this quick, keeping your clients delighted is more important than ever.

57% of customers have actually searched for business with more than 4 stars in 2018, which is up from 48% in 2017.

Additionally, 11% looked just for companies with an ideal five star ranking.

Source: Brightlocal

89% Of Clients Choose To Read Reviews On Their Cell Phones

Be it via an app or a mobile browser, folks prefer to read reviews on their smart phones.

Source: Statista

60% Of Customers Refer To Blog And Social Media Reviews On Their Mobile Devices Before Shopping

In-store purchasing is influenced considerably by blogs and reviews on social networks. With men being twice as likely to be affected than ladies.

Reviews and score stats show people value the viewpoint of peers more than any other material.

Source: Collective Bias

70 Percent Of Customers Choose To Discover A Business Through Short Articles And Reviews, Instead Of Ads

Ads are all well and good, but it deserves attempting a different approach as well. Reviews are by far the very best method to discover the truth about a service or product.

Source: Statuslabs

Customers Reading Reviews On A Mobile Phone Are 127 Percent Most Likely To Buy Than Desktop Users

Mobile users choose to get things done faster. Therefore, purchasing decisions are made rapidly.

Online reviews are clearly convincing, yet online marketers haven't necessarily come to appreciate the power of them.

Source: Martech Zone

30% Of Clients Feel Positive About A Company Which Responds To Online Reviews

Corresponding with your consumers builds their trust. Even something as basic as reacting to their comments and reviews can make them feel appreciated.

As you may expect, customers who feel this way are happy to invest more money with a business.

Source: Statuslabs

53% Of Americans Consider Product Reviews And Rankings As The Most Vital Part Of Online Shopping.

Today's buyers are wary and want the very best bang for their buck. It's not surprising that that they consider reading reviews as a big part of the buying decision.

Source: Statista

The Majority Of Consumers Aged 25-34 Published Reviews

According to Statista, the younger generations are evidently the more vocal ones.

Source: Statista

Online Reviews Impact 67.7% Of Customer Buying Decisions

More than two thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

91% Of Businesses Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Potential Team Member

The 86% of companies question the integrity of online reviews. However, they recognize the enormous effect user ratings have on their business. Unfavorable consumer or staff member reviews can influence 90% of job seekers.

Source: Career Arc

54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Company

The star score is the first thing customers see. Still, users focus on other elements too, like the quantity, recency, length, and sentiment of reviews. Each of these alone influences more than a third of American consumers.

Source: Statista

Almost All Customers, Who Use Online Reviews, Read Them Early In The Buying Process

Let's say you wish to purchase a new automobile and there are a number of models which fit your criteria. How do you choose the very best one for you? Well, you read reviews.

With the help of other consumers, you quickly select a model that works for you. That's how favorable reviews convert customers into consumers.

Source: Consumer Affairs

95% Of Disappointed Customers Will Go Back To A Company If A Company Manages To Solve Problems Rapidly And Efficiently

Customers do not expect you to be perfect. When things go wrong, they do expect you to resolve things. If there's absolutely nothing else a business can do to resolve a concern, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

Just 44 Percent Of Local Companies Have Actually Claimed Their Google My Business Listing

That's 56% of your competition that aren't making the most of their listing.

While business listings on the major review platforms are totally free, a surprisingly low number of businesses really use them.

Although we now understand why client reviews are so powerful, a lot of businesses obviously don't.

Source: LsaInsider

91% Of Millennials Have Confidence In Online Reviews As Much As Loved Ones

Online review stats put customers' reviews as the most reliable source of suggestions. Online reviews typically bring the same weight as suggestions from loved ones.

Source: Brightlocal