If A Business Deals With Problems Rapidly And Efficiently, 95% Of Unsatisfied Clients Will Go Back To A Company

Consumers don't expect you to be perfect. They do anticipate you to fix things when they go wrong. If there's absolutely nothing else a company can do to solve an issue, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

Google Represents 57.5% Of All Reviews Around The Globe

As can be anticipated, Google is in the lead, followed by Facebook, TripAdvisor and others.

Here are the online reviews distribution rankings:

Google with 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others at 8.6%.

Source: Review Trackers

15% Of Visitors Do Not Trust Businesses Without Any Online Reviews

No trust indicates no interactions. 15% of possible consumers will not even think about working with a business they can't discover opinions about.

Source: Statuslabs

70 Percent Of Consumers Need To Check Out A Minimum Of Four Reviews Before They Can Trust A Business

4 reviews may be too few. Many people check out a lot more reviews to get an idea of how the business is in fact doing. Don't depend on that figure alone.

Source: Brightlocal

83 Percent Of Customers Don't Rely On Advertising

The standard channels to reach clients aren't as prominent as they used to be. Many users who no longer trust advertisements select to take notice of clients' suggestions online.

Source: Statuslabs

Clients Could Spend 31% More With A Business That Has Excellent Reviews

Take note of this statistic. The more detailed other users explain your service or product, the more cash you can charge and customer review stats reveal to us exactly just how much more.

Source: Martech Zone

88% Of Executives Consider Reputation Risk As A Leading Business Problem

Reputation management statistics suggest a company's reputation does not impact just the customers. Prospective employees likewise take a look at ratings and take a look at reviews.

Source: Deloitte

63.6 Percent Of Customers Go To Google To Read Reviews Of A Business

Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) behind.

These online review statistics show the general appeal of a site can only presume when it concerns trust.

Source: Review Trackers

Negative Reviews Can Increase Conversion By As Much As 85%

It sounds insane, however negative reviews can be a positive driver for users to devote more time on your website. According to online review data, individuals spend more than five times as long on a website when they check out negative reviews.

More than two thirds of users trust reviews more when there are a mix of positives and negatives. A frustrating 95% suspect censorship or faked reviews if there aren't any negative ones.

Source: Reevoo

Reviews Are The Most Essential Part Of The Purchase Decision For Over 90% Of USA Clients

24% of US consumers consider reviews as 'extremely influential'.

To illustrate the value of online reviews and ratings, did you understand that 81% of consumers will pay more for a product with reviews and those very same customers are also going to accept slower shipping times for such items.

Source: Turntonetworks

More Than Four Negative Reviews About A Company Or Product May Decrease Sales By 70 Percent

One negative review is enough for 35 percent of a website's visitors to choose not to buy. 3 negative reviews can cost a business 59% less sales.

Obviously, they can be compensated by the sheer number of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

If It Has Negative Reviews As Well, 52% Of Customers Trust A Product More

We already discussed the negative and positive reviews and their result on consumers. However, all products have their faults, if all of a products reviews are positive, it raises warnings that perhaps the reviews are phony. Consumers anticipate to see some negative reviews.

Source: Capterra

Positive Reviews Encourage 68 Percent Of Consumers To Choose Local Businesses

Since the huge majority of consumers check out reviews, you would want yours to be appealing to new clients? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

71% Of Millennials Search Customer Reviews Of Expert Services

Over half of all people in need of a professional service turn to online reviews.

According to online reviews statistics, 59% used online reviews to choose a physician or a legal representative.

Young people (age 18-35) are a lot more inclined to hire an expert based upon online reviews. Just 19% of millennials will think about working with an attorney without any.

Source: Thomson Reuters

Online Reviews Impact 67.7% Of Customer Buying Decisions

More than two thirds of consumers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

89% Of Clients Like To Read Reviews Using Their Cell Phones

Be it via an app or a mobile browser, everyday people choose to read reviews on their phones.

Source: Statista

The Typical Review Length Has Gotten 65% Shorter Since 2010

At the present time reviews are much shorter, easier, and more straight to the point. The length of a review in 2019 is similar to that of a tweet.

Source: Review Trackers

Almost All Consumers, Who Utilize Online Reviews, Read Them Early On In The Buying Process

Let's say you want to buy a new automobile and there are numerous models which fit your criteria. How do you select the very best one for you? Well, you read reviews.

With the help of other people, you manage to pick one that works for you. That's how positive reviews transform consumers into consumers.

Source: Consumer Affairs