88% Of Executives View Reputation Risk As A Leading Business Problem

Reputation management stats show a company's reputation does not impact just the consumers. Prospective team members also look at ratings and read reviews.

Source: Deloitte

53% Of Customers Expect Companies To Answer Back Within A Week To Negative Reviews

Online review stats reveal that 63% of customer reviews remain without a reply. That's regrettable, due to the fact that those companies are losing clients that way.

Source: Review Trackers

30% Of Clients Feel Positive About A Company Which Answers Online Reviews

Staying connected with your consumers establishes trust. Even something easy like reacting to their remarks and reviews can make them feel valued.

As you might anticipate, clients who feel this way are going to spend more cash with a company.

Source: Statuslabs

One-half Of All Millennial's "Constantly" Read Online Reviews For Companies

Younger people know the worth of being informed. User-generated material has an unassailable effect on consumers.

If businesses think of the power of consumer reviews over millennials, they will realize what they've been missing out on. Older people are different though, only 6% of individuals aged 55 or older read reviews.

Source: Brightlocal

89% Of Buyers Choose To Read Reviews Using Their Mobile Devices

Be it through an app or a mobile web browser, everyday people choose to read reviews on their phones.

Source: Statista

American Buyers Regard "Product Performance" To Be The Most Helpful Information In Product Reviews

They focus on different elements of the shopping experience when individuals read reviews. However according to online review stats, 60% of them are most thinking about the product's performance.

Client satisfaction, product quality and quality over time are the next couple of factors to consider for more than 50% of American consumers.

Source: Statista

91% Of Businesses Think The Business's Star Rating Can Determine Whether They Win Or Lose A Potential Team Member

The 86% of companies question the integrity of online reviews. Nevertheless, they recognize the huge effect user rankings have on their business. Unfavorable client or staff member reviews can affect 90% of job seekers.

Source: Career Arc

Most Local Companies Have Approximately 39 Google Reviews

People like to share their experience after they've gone to a supplier. Online review trends reveal people prefer to comment if they had a favorable experience, instead of a mediocre or unfavorable one.

Source: Brightlocal

74 Percent Of Regional Companies Have At A Minimum, One Google Review

A single review is far from enough to enhance your website's SERP ranking.

Looking at online ratings stats, we discovered that a business needs to have approximately 40 reviews before users "Award" it with a star.

Source: Brightlocal

15 Percent Of People Do Not Trust Businesses Without Any Online Reviews

No trust implies no interactions. 15% of prospective customers will not even consider working with a company they can't find viewpoints about.

Source: Statuslabs

Only 6% Of Customers Do Not Rely On Customer Reviews At All

According to client review stats, a tremendous 19 percent of consumers constantly trust online reviews and never a make a purchase without reading reviews.

Source: Statista

Just 44% Of Local Businesses Have Actually Accepted Their Google My Business Listing

That's 56% of your competition that aren't taking advantage of their listing.

While business listings on the major review platforms are totally free, a remarkably low number of businesses in fact use them.

Although we now know why client reviews are so powerful, many businesses apparently do not.

Source: LsaInsider

54% Of Americans Pay The Most Attention To The Typical Star Score Of A Local Organization

The star ranking is the first thing customers see. Still, users pay attention to other factors too, like the quantity, recency, length, and sentiment of reviews. Each of these alone influences more than a third of American customers.

Source: Statista

Consumer Reviews On Products Are Trusted Nearly 12 Times More Than The Manufacturers' Descriptions

Word-of-mouth reviews are miles ahead of the manufacturers' description. People trust other individuals opinions before they ever trust what the maker says. The reason, producers' descriptions are essentially advertisements.

Source: Martech Zone

Positive Reviews Motivate 68% Of Consumers To Use Local Businesses

Considering that the large majority of consumers check out reviews, you would want yours to be inviting to new clients, right? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

83% Of All Younger Consumers Were Invited To Submit A Review Recently

Of those invited, 80% of customers did give a review. Overall, businesses have actually asked 66% of all clients to post a review on their company.

Source: Brightlocal

Online Item Reviews About A Product Can Amplify Its Conversion Rate By A Staggering 270 Percent

User review statistics reveal the purchase probability for an item with five reviews is 270 percent higher than the exact same product without reviews.

Source: Spiegel Research Center

63.6% Of Consumers Check Out Google To Check For Reviews Of A Business

Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and 3rd, leaving Facebook (23%) at the end.

When it comes to trust, these online review statistics show the basic appeal of a website can only go so far.

Source: Review Trackers