89% Of Clients Browse A Businesses Responses To Reviews

Not only do most consumers check out the review replies, 30% of them hold them in high regard. Practically 96% read the replies to their own reviews.

Source: Brightlocal

54% Of Americans Pay The Most Attention To The Typical Star Ranking Of A Local Organization

The star score is the first thing consumers see. Still, users focus on other factors also, like the quantity, recency, length, and belief of reviews. Each of these alone influences more than a third of American consumers.

Source: Statista

Favorable Reviews Motivate 68% Of Customers To Use A Local Business

Considering that the huge bulk of customers read reviews, you would want yours to be appealing to new clients, right? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

90% Of Buyers Require Less Than 10 Reviews To Form An Opinion About A Business

You understand what individuals state about first impressions?

Users get their first impression of your businesses through reviews. Generally through less than 10 of them.

If you don't have reviews on your website, think about asking your visitors to write one.

Source: Martech Zone

91% Of Companies Think The Company's Star Rating Can Determine Whether They Win Or Lose A Prospective Team Member

The 86% of companies doubt the integrity of online reviews. However, they recognize the massive effect user rankings have on their business. Unfavorable client or employee reviews can influence 90% of job seekers.

Source: Career Arc

98% Of Yelp's Website Visitors Bought From A Business They Discovered On The Website

Usually, 142 million customers visit Yelp each month. If you have not claimed your complimentary Yelp business page, this is as great a time as any.

Source: RevLocal

67% Of Customers Say Reviews Are A "Extremely Crucial" Factor When Selecting A Solution Provider

When clients need to select a service provider, reviews have a massive effect on their decision.

Source: DemandGenReport

88% Of Executives Regard Reputation Risk As A Leading Business Issue

Reputation management statistics indicate a business's reputation doesn't impact simply the consumers. Potential team members likewise look at scores and read reviews.

Source: Deloitte

Only 44% Of Local Businesses Have Claimed Their Google My Business Listing

That's 56 percent of your competition that aren't benefiting from their listing.

While business listings on the significant review platforms are totally free, a surprisingly low number of companies actually make use of them.

Although we now know why customer reviews are so powerful, many businesses obviously do not.

Source: LsaInsider

95% Of Unsatisfied Clients Will Return To A Business If A Company Makes An Effort To Solve Problems Quickly And Efficiently

Clients don't expect you to be perfect. When things go wrong, they do anticipate you to deal with things. If there's absolutely nothing else a business can do to solve a concern, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

71% Of Millennials Search Customer Reviews Of Expert Services

More than half of all individuals in need of an expert service turn to online reviews.

According to online reviews statistics, 59% used online reviews to select a medical professional or a legal representative.

Younger people (age 18-35) are even more inclined to employ an expert based on online reviews. Only 19% of millennials will consider working with an attorney without any.

Source: Thomson Reuters

Many Local Businesses Have An Average Of 39 Google Reviews

Individuals like to share their experience after they have visited a supplier. Online review trends show people prefer to comment if they had a positive experience, rather than a negative or average one.

Source: Brightlocal

The Typical Review Word Count Has Gotten 65% Shorter Since 2010

These days reviews are shorter, easier, and more straight to the point. The length of a review in 2019 is equivalent to that of tweet on twitter.

Source: Review Trackers

Online Product Reviews About A Product Can Increase Its Conversion Rate By A Whopping 270 Percent

User review stats show the purchase likelihood for a product with five reviews is 270 percent higher than the exact same product without reviews.

Source: Spiegel Research Center

30% Of Consumers Feel Favorable To A Business Which Reacts To Online Reviews

Keeping in touch with your customers develops trust. Even something like responding to their reviews and comments can make them feel appreciated.

As you might expect, customers who feel this way are happy to spend more money with a company.

Source: Statuslabs