A One Star Boost In Rating Can Lead To A 5% To 9% Boost In Business Earnings

Businesses that treat customers honorably typically flourish, review sites help make certain of that.

Source: Statuslabs

54% Of Americans Pay The Most Attention To The Typical Star Score Of A Local Organization

The star ranking is the first thing customers see. Still, users pay attention to other elements as well, like the quantity, recency, length, and belief of reviews. Each of these alone affects more than a third of US customers.

Source: Statista

Most Popular Items Have A Typical Score Of 4.2 To 4.7

You can't make everyone happy, which is why perfect 5 star scores are suspicious. Somebody always has a little a gripe. That's why it is abnormal to get perfect 5 star scores. Often a lower rating in fact helps your overall score.

According to consumer rating stats, conversion rates start to decrease as scores rise above 4.7.

Source: Spiegel Research Center

If It Has Less Than A 4 Star Score, More Than Half Of Consumers Won't Use A Company

This stat is one of lots of that illustrate the value of online scores. Now that news of customer satisfaction travels this quick, keeping your customers delighted is more important than ever.

57% of consumers have searched for business with more than four stars in 2018, which is up from 48% in 2017.

Moreover, 11% looked only for businesses with a best five star ranking.

Source: Brightlocal

Only 6% Of Consumers Do Not Rely On Customer Reviews At All

According to client review data, a massive 19% of customers always rely on online reviews and never ever a buy without checking out reviews initially.

Source: Statista

Customers Might Spend 31 Percent More With A Business That Has Great Reviews

Take note of this fact. The more detailed other users explain your service or product, the more money you can charge and consumer review stats show us precisely just how much more.

Source: Martech Zone

15% Of Visitors Do Not Trust Businesses Without Online Reviews

No trust means no interactions. 15% of potential clients won't even think about doing business with a company they can't find opinions about.

Source: Statuslabs

Reviews Are The Third Most Influential Ranking Aspect For Google's Local 3 Pack

Review signals (amount, variety, etc.) represent 15.44% of Google's algorithm for local ranking.

Just Google My Business signals, like proximity and keywords account for 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking elements go for the local 3 pack.

Source: Moz

91% Of Millennials Rely On Online Reviews As Much As Loved Ones

Online review stats put clients' reviews as the most credible source of suggestions. Online reviews usually carry the exact same weight as advice from friends and family.

Source: Brightlocal

If A Business Deals With Issues Quickly And Effectively, 95% Of Dissatisfied Customers Will Go Back To A Company

Clients do not expect you to be perfect. They do expect you to resolve things when they go wrong. If there's nothing else a business can do to fix an issue, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

If They Were Asked, 77% Of Customers Would Definitely Post A Review

More than a 35% would post a review to notify others about their client experience and 24% would definitely direct their review to the company itself.

Over a 26% would want to give a review to help other people with their choice making process.

Source: Podium

Consumer Reviews On Items Are Trusted Nearly 12 Times More Than The Manufacturers' Descriptions

Word-of-mouth reviews are miles ahead of the makers' description. People trust other individuals opinions before they ever trust what the manufacturer says. The reason, manufacturers' descriptions are basically advertisements.

Source: Martech Zone

More Than Four Negative Reviews About A Company Or Product Might Decrease Sales By 70%

One negative review is enough for 35 percent of a website's visitors to choose not to purchase. 3 negative reviews can cost a business 59% fewer sales.

Naturally, they can be compensated by the sheer variety of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

70% Of Consumers Need To Check Out At Least Four Reviews Before They Can Trust A Business

Four reviews may be too few. The majority of people check out a lot more reviews to get a clear view of how the business is actually doing. Do not depend upon that statistic alone.

Source: Brightlocal

74 Percent Of Regional Businesses Have At A Minimum, One Google Review

A single review is far from sufficient to enhance your site's SERP ranking.

Looking at online ratings data, we found out that a business needs to have an average of 40 reviews before customers "Award" it with a star.

Source: Brightlocal

60% Of Consumers Consult Blog And Social Media Network Reviews On Their Mobile Phones Prior To Shopping

In-store shopping is affected significantly by blogs and reviews on social media. With males being two times as likely to be affected than ladies.

Reviews and rating data show people value the opinion of peers more than any other content.

Source: Collective Bias

89% Of Customers Browse A Businesses Feedback To Reviews

Not only do most clients check out the review replies, 30% of them hold them in high regard. Practically 96% read the responses to their own reviews.

Source: Brightlocal

Software Reviews Influence Over 98% Of All Buyers

18 percent of software purchasers consider reviews to be a vital factor in the purchase procedure. Software application reviews have no impact whatsoever on only 2 percent of customers. Two-thirds of them read more than six reviews to decide and 14% of them read more than 20 reviews.

Source: Capterra