30% Of Consumers Feel Comfortable With A Business Which Responds To Online Reviews

Staying connected with your clients creates trust. Even something like reacting to their reviews and comments can make them feel appreciated.

As you might expect, customers who feel this way are happy to invest more cash with a company.

Source: Statuslabs

More Than Four Negative Reviews About A Company Or Product Might Reduce Sales By 70%

One negative review suffices for 35% of a website's visitors to decide not to purchase. 3 negative reviews can cost a business 59% fewer sales.

Naturally, they can be compensated by the large variety of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

The Average Review Word Count Has Actually Become 65% Much Shorter Since 2010

In recent years reviews are shorter, simpler, and more straight to the point. The length of a review in 2019 is comparable to that of a tweet.

Source: Review Trackers

72 Percent Of Clients Will Not Take Action Unless They Read Some Reviews

Regardless of how captivating your marketing is, you still require client reviews. There is no way around it. Customers are still happy to hear you out, however they rely on other individuals more.

Source: My Testimonial Engine

77% Of Consumers Would Most Likely Submit A Review If They Were Asked

More than a 35% would do it to notify others about their client experience and 24% would certainly direct their review to the business itself.

Over a 26% would want to leave a review to assist other individuals with their choice making process.

Source: Podium

The Majority Of Local Companies Have Approximately 39 Google Reviews

People like to share their experience after they've gone to a supplier. Online review trends show people prefer to comment if they had a positive experience, rather than a average or negative one.

Source: Brightlocal

15 Percent Of Customers Don't Trust Businesses Without Any Online Reviews

No trust indicates no interactions. 15 percent of possible consumers won't even think about doing business with a business they can't find opinions about.

Source: Statuslabs

73 Percent Of Consumers Think Customer Reviews Are More Vital Than Star And Number Ratings

Online review statistics make it clear people aren't pleased with ratings alone.

Consumer reviews make the stats appear more authentic which is what the prospective consumers are looking for. Almost a third of customers state composed reviews are the only feature that makes them think the sites' reviews are relevant and beneficial.

Source: Fan and Fuel

Reviews Are The Most Crucial Part Of The Purchase Decision For Over 90% Of American Consumers

24% of US consumers consider reviews as 'extremely influential'.

To illustrate the importance of online reviews and rankings, did you know that 81% of customers will pay more for a product with reviews and those very same consumers are likewise going to accept slower shipping times for such products.

Source: Turntonetworks

Customers Might Invest 31% More With A Business That Has Fantastic Reviews

Take note of this fact. The better other users describe your product or service, the more money you can charge and customer review statistics reveal to us exactly just how much more.

Source: Martech Zone

89% Of Clients Read A Businesses Reactions To Reviews

Not only do many customers read the review replies, 30% of them highly value them. Practically 96% read the replies to their own reviews.

Source: Brightlocal

86% Of Consumers Would Think About Writing A Review For A Business

Your clients are your most important resource, and it's not just because of the cash they invest at your business. If you give them a great experience, they will be willing to share it.

Source: Brightlocal

61% Of Regional Businesses Have An Average Score Of 4 Or 5 Stars

Generally 2 out of 3 businesses have outstanding and good scores. Just 5% of companies have a score listed below 3 stars.

Source: Brightlocal

53% Of Customers Expect Businesses To Respond Within A Week To Negative Reviews

Online review stats clarify that 63% of customer reviews stay without a response. That's too bad, due to the fact that those businesses are losing clients that way.

Source: Review Trackers

If A Company Handles Issues Quickly And Efficiently, 95% Of Unhappy Clients Will Go Back To A Business

Clients do not expect you to be perfect. When things go wrong, they do expect you to resolve things. If there is nothing else a company can do to solve an issue, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

98% Of Yelp's Browsers Bought From A Business They Found On The Website

Normally, 142 million customers go to Yelp each month. If you haven't declared your complimentary Yelp business page, this is as excellent a time as any.

Source: RevLocal