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30% Of Clients Feel Favorable To A Business Which Reacts To Online Reviews
Communicating with your consumers builds their trust. Even something as basic as reacting to their reviews and comments can make them feel appreciated.
As you might anticipate, clients who feel this way are ready to invest more money with a company.
Source: Statuslabs
53% Of Americans Consider Product Reviews And Rankings As The Most Important Part Of The Online Shopping Experience In 2018.
Today's buyers are smart and want the best bang for their buck. It's not surprising that that they consider checking out reviews as a huge part of the purchasing decision.
Source: Statista
15% Of Customers Do Not Trust Businesses Without Online Reviews
No trust indicates no interactions. 15% of possible consumers will not even think about doing business with a company they can't discover opinions about.
Source: Statuslabs
More Than Four Negative Reviews About A Company Or Product May Reduce Sales By 70%
One negative review is enough for 35% of a site's visitors to choose not to buy. 3 negative reviews can cost a business 59 percent fewer sales.
Obviously, they can be compensated by the large number of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
53% Of Customers Anticipate Businesses To Answer Back Within A Week To Negative Reviews
Online review statistics reveal that 63% of customer reviews remain without a reaction. That's regrettable, since those companies are losing customers that way.
Source: Review Trackers
Reviews Published On Twitter Can Help Boost Sales By 6.46%
Online review stats reveal that reviews shared on Twitter, do more to boost sales than those on any other social media platform.
Source: Yotpo
63.6% Of Consumers Visit Google To Read Reviews Of A Business
Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) at the end.
These online review stats reveal the general popularity of a site can only presume when it concerns trust.
Source: Review Trackers
64 Percent Of Americans Concur That User-generated Content (consumer Reviews) Improved Their Shopping Experience In 2017
30 percent of consumers who read consumer reviews, agree that it increases their purchasing confidence.
Businesses use the reviews to enhance their services and products.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
91% Of Millennials Depend On Online Reviews As Much As Loved Ones
Online review statistics put customers' reviews as the most credible source of suggestions. Online reviews normally bring the same weight as guidance from loved ones.
Source: Brightlocal
77% Of Clients Do Not Rely On Reviews That Are Older Than 3 Months
Consumers don't care how good your service or product was in the past. Since they are fresh and relevant, is part of why online reviews matter.
Consumers understand businesses lose their touch all the time, which is why the majority of them regard older reviews irrelevant.
It is for this reason that companies need to be continuously requesting reviews.
Source: Statuslabs
71% Of Millennials Search Customer Reviews Of Professional Services
More than half of all people in need of an expert service turn to online reviews.
According to online reviews statistics, 59% utilized online reviews to select a doctor or a lawyer.
Young people (age 18-35) are even more inclined to employ an expert based on online reviews. Just 19% of millennials will think about employing a legal representative without any.
Source: Thomson Reuters
74 Percent Of Local Businesses Have At Least 1 Google Review
A single review is far from enough to enhance your site's SERP ranking.
Taking a look at online ratings stats, we found out that a company requires to have a minimum of 40 reviews before visitors "Award" it with a star.
Source: Brightlocal