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90% Of Users Need Less Than 10 Reviews To Form An Opinion About A Business
You understand what people state about very first impressions?
Users get their impression of your businesses through reviews. Normally through less than 10 of them.
If you don't have reviews on your site, consider asking your visitors to compose one.
Source: Martech Zone
91% Of Millennials Turn To Online Reviews As Much As Family And Friends
Online review stats position consumers' reviews as the most trustworthy source of recommendations. Online reviews usually carry the very same weight as suggestions from friends and family.
Source: Brightlocal
A One Star Increase In Rating Can Cause A 5% To 9% Increase In Business Revenue
Businesses that treat consumers fairly typically flourish, review sites help make sure of that.
Source: Statuslabs
89% Of Shoppers Like To Read Reviews Using Their Smartphones
Be it by means of an app or a mobile internet browser, people young and old prefer to read reviews on their phones.
Source: Statista
52% Of Customers Rely On A Product More If It Has Unfavorable Reviews As Well
We already touched upon the positive and negative reviews and their result on consumers. However, all products have their faults, if all of a products reviews are positive, it raises red flags that possibly the reviews are phony. Consumers expect to see some negative reviews.
Source: Capterra
88% Of Americans Stated That Product Reviews Were The Most Prominent Factor When Purchasing Home Electronic Devices
Data reveal that reviews were more beneficial than Television ads at 37%, social media at 23% and display ads at 49%.
Source: Statista
53% Of Consumers Anticipate Companies To Respond Within A Week To Negative Reviews
Online review stats prove that 63% of client reviews stay without a response. That's too bad, because those companies are losing customers that way.
Source: Review Trackers
Unfavorable Reviews Can Improve Conversion By Up To 85 Percent
It sounds crazy, however negative reviews can be a positive force for users to devote more time on your site. According to online review statistics, individuals spend more than five times as long on a website when they read negative reviews.
More than two thirds of users trust reviews more when there are a mix of positives and negatives. A frustrating 95 percent suspect censorship or fabricated reviews if there aren't any negative ones.
Source: Reevoo
77% Of Clients Would Give A Review If They Were Asked
More than a 35% would post a review to inform others about their customer encounter and 24% would most likely direct their review to the business itself.
Over a 26% would want to give a review to assist other individuals with their choice making process.
Source: Podium
88% Of Executives View Reputation Risk As A Top Business Issue
Reputation management statistics indicate a business's reputation doesn't affect just the clients. Potential employees likewise take a look at rankings and take a look at reviews.
Source: Deloitte
Only 6 Percent Of Customers Do Not Trust Consumer Reviews At All
According to consumer review stats, a massive 19% of consumers always rely on online reviews and never a make a purchase without checking out reviews.
Source: Statista
61 Percent Of Local Businesses Have An Average Rating Of 4 Or 5 Stars
Overall two-thirds of companies have great and outstanding rankings. Only 5% of companies have a score below three stars.
Source: Brightlocal
86 Percent Of Consumers Would Consider Writing A Review For A Business
Your clients are your most valuable resource, and it's not just because of the cash they invest at your business. They will be prepared to share it if you give them an excellent experience.
Source: Brightlocal
Reviews Are The Most Important Part Of The Purchase Decision For Over 90% Of United States Customers
24% of US consumers consider reviews as 'incredibly influential'.
To highlight the importance of online reviews and scores, did you understand that 81 percent of customers will pay more for a product with reviews and those same customers are likewise willing to accept slower shipping times for such items.
Source: Turntonetworks
89% Of Consumers Review A Businesses Responses To Reviews
Not only do the majority of consumers read the review replies, 30% of them highly value them. Almost 96% read the responses to their own reviews.
Source: Brightlocal
USA Buyers Regard "Product Performance" To Be The Most Useful Information In Product Reviews
They focus on various elements of the shopping experience when people read reviews. However according to online review stats, 60% of them are most interested in the item's performance.
Customer satisfaction, product quality and quality in time are the next couple of considerations for more than 50% of US customers.
Source: Statista
More Than Four Negative Reviews About A Company Or Service May Reduce Sales By 70 Percent
One negative review suffices for 35 percent of a website's visitors to decide not to purchase. 3 negative reviews can cost a business 59% less sales.
Of course, they can be compensated by the sheer variety of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
Google Represents 57.5 Percent Of All Reviews Across The Globe
Google is in the lead here, followed by Facebook as a far-off second.
These are the online reviews circulation rankings:
Google at 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others at 8.6%.
Source: Review Trackers