Google Represents 57.5 Percent Of All Reviews World-wide

As can be expected, Google remains in the lead, followed by Facebook, TripAdvisor and others.

These are the online reviews circulation rankings:

Google at 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others with 8.6%.

Source: Review Trackers

If A Company Handles Issues Rapidly And Effectively, 95% Of Dissatisfied Customers Will Go Back To A Business

Customers do not expect you to be perfect. They do expect you to resolve things when they go wrong. If there's absolutely nothing else a company can do to fix an issue, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

53 Percent Of Americans Consider Product Reviews And Scores As The Most Vital Part Of The Online Shopping Experience In 2018.

Today's consumers are wary and desire the best bang for their dollar. It's no wonder that they consider checking out reviews as a huge part of the purchasing decision.

Source: Statista

Reviews Are The Third Most Prominent Ranking Aspect For Google's Local 3 Pack

Review signals (amount, diversity, etc.) represent 15.44% of Google's algorithm for local ranking.

Google My Business signals, like proximity and keywords represent 25.12%, and link signals at 16.53%, are more crucial than reviews as far as ranking elements go for the local 3 pack.

Source: Moz

More Than Half Of Customers Will Not Use A Business If It Has Less Than A 4 Star Rating

This stat is among numerous that illustrate the significance of online rankings. Now that news of client satisfaction travels this fast, keeping your customers pleased is more vital than ever.

57 percent of consumers have looked for business with more than 4 stars in 2018, which is up from 48 percent in 2017.

11% looked only for businesses with an ideal five star rating.

Source: Brightlocal

64% Of Americans Agree That User-generated Content (consumer Reviews) Enhanced Their Shopping Experience In 2017

30 percent of customers who check out consumer reviews, concur that it increases their buying confidence.

Companies utilize the reviews to improve their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

77% Of Buyers Do Not Trust Reviews That Are Older Than Three Months

Customers don't care how good your service or product was in the past. Because they are relevant and fresh, is part of why online reviews matter.

Customers understand businesses lose their touch all the time, which is why most of them regard older reviews unimportant.

It is for this reason that companies should to be continuously requesting reviews.

Source: Statuslabs

Clients Might Spend 31 Percent More With A Business That Has Great Reviews

Pay attention to this fact. The better other users explain your services or product, the more cash you can charge and consumer review stats reveal to us precisely just how much more.

Source: Martech Zone

Facebook Reviews Affect More Than 50% Of Consumers' Purchasing Decisions

Facebook is presently the most popular social media which can also influence our purchasing preferences.

According to social reviews statistics, Facebook impacts over half of users' purchase choices.

If it has positive reviews, Facebook reviews stats expose that four out of five users are most likely to trust a local business.

Source: RevLocal

67% Of Consumers Report Reviews Are A "Extremely Crucial" Factor When Picking A Solution Provider

When customers need to pick a solution provider, reviews have an enormous effect on their decision.

Source: DemandGenReport

89% Of Customers Review A Businesses Responses To Reviews

Not only do many customers check out the review replies, 30% of them value them highly. Almost 96% read the replies to their own reviews.

Source: Brightlocal