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This Is What Your Customer Receives
82% Of Consumers Visit Review Websites Because They Want To Acquire A Service Or A Product And Want To Get The Facts About The Businesses Products And Services.
Review websites are places that people go to get the truth about a business, service or product . Users come because they have already formed a purchase decision. The majority of them (89%) purchase within a week of their visit. And 29 percent do so in 24 hours.
Source: RevLocal
If A Business Manages To Solve Issues Quickly And Efficiently, 95% Of Disappointed Clients Will Return To A Company
Clients don't expect you to be perfect. They do anticipate you to fix things when they go wrong. If there's nothing else a company can do to fix an issue, a simple coupon can say "We're sorry" in a more attractive way.
Source: SocialMediaToday
More Than Four Negative Reviews About A Business Or Service Might Decrease Sales By 70 Percent
One negative review is enough for 35% of a website's visitors to decide not to purchase. Three negative reviews can cost a business 59% fewer sales.
Naturally, they can be compensated by the sheer number of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
86% Of Consumers Would Consider Composing A Review For A Business
Your customers are your most important resource, and it's not only because of the cash they spend at your business. If you provide a good experience, they will want to share it.
Source: Brightlocal
If It Has Unfavorable Reviews As Well, 52% Of Customers Trust A Product More
We already touched upon the negative and positive reviews and their effect on customers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises red flags that maybe the reviews are phony. People anticipate to see some negative reviews.
Source: Capterra
63.6 Percent Of Customers Visit Google To Look For Reviews Of A Business
Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) last.
These online review stats reveal the general popularity of a website can only presume when it concerns trust.
Source: Review Trackers
90 Percent Of Clients Require Less Than 10 Reviews To Form An Opinion About A Business
You understand what people state about impressions, right?
Users get their impression of your businesses through reviews. Normally through less than 10 of them.
Think about asking your visitors to write one if you don't have reviews on your site.
Source: Martech Zone
64% Of Americans Agree That User-generated Content (consumer Reviews) Enhanced Their Shopping Experience In 2017
30 percent of customers who read customer reviews, agree that it increases their purchasing confidence.
Organizations use the reviews to improve their services and products.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
77% Of Individuals Don't Rely On Reviews That Are Older Than Three Months
Customers don't care how great your product or service was in the past. Due to the fact that they are fresh and relevant, is part of why online reviews matter.
Customers know businesses lose their touch all the time, which is why the majority of them regard older reviews irrelevant.
It is for this reason that businesses ought to be constantly requesting reviews.
Source: Statuslabs
More Than Half Of Individuals Aged 25-34 Published Reviews
According to Statista, the more youthful generations are seemingly the more opinionated ones.
Source: Statista
Reviews Published On Twitter Can Improve Revenues By 6.46 Percent
Online review statistics reveal that reviews shared on Twitter, do more to boost sales than those on any other social network.
Source: Yotpo
53% Of Customers Expect Companies To Answer Back Within A Week To Unfavorable Reviews
Online review stats prove that 63% of consumer reviews go on without a response. That's too bad, because those businesses are losing clients that way.
Source: Review Trackers
The Typical Review Word Count Has Actually Become 65% Shorter Since 2010
These days reviews are much shorter, simpler, and more straight to the point. The word count of a review in 2019 is typical to that of tweet on twitter.
Source: Review Trackers