72% Of Customers Won't Take Action Before They Check Out Some Reviews

Irrespective of how enticing your marketing is, you still require consumer reviews. There's no way around it. Clients are still ready to hear you out, however they rely on other individuals more.

Source: My Testimonial Engine

91% Of Millennials Rely On Online Reviews As Much As Family And Friends

Online review statistics place consumers' reviews as the most reliable source of recommendations. Online reviews normally carry the very same weight as advice from loved ones.

Source: Brightlocal

53% Of Consumers Expect Companies To Reply Within A Week To Negative Reviews

Online review statistics prove that 63% of client reviews remain without a response. That's regrettable, due to the fact that those businesses are losing customers that way.

Source: Review Trackers

Just 6 Percent Of Consumers Do Not Trust Client Reviews At All

According to client review data, a massive 19% of consumers always rely on online reviews and never ever a make a purchase without reading reviews first.

Source: Statista

64 Percent Of Americans Concur That User-generated Content (customer Reviews) Enhanced Their Shopping Experience In 2017

30 percent of customers who read consumer reviews, agree that it increases their purchasing confidence.

Organizations utilize the reviews to improve their products and services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

Almost All Customers, Who Utilize Online Reviews, Read Them Very Early In The Buying Process

Let's say you want to buy a new car and there are several models which fit your criteria. How do you pick the best one for you? Well, you read online reviews.

With the help of other people, you manage to decide on one that works for you. That's how favorable reviews transform consumers into customers.

Source: Consumer Affairs

86% Of Customers Would Think About Composing A Review For A Business

Your consumers are your most important resource, and it's not just because of the cash they spend at your business. If you give them a great experience, they will be willing to share it.

Source: Brightlocal

Reviews Are The 3rd Most Prominent Ranking Factor For Google's Local 3 Pack

Review signals (quantity, variety, etc.) represent 15.44% of Google's algorithm for local ranking.

Only Google My Business signals, like distance and keywords represent 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking factors go for the local 3 pack.

Source: Moz

89% Of Clients Want To Read Reviews Using Their Smartphones

Be it by means of an app or a mobile internet browser, people today prefer to read reviews on their cell phones.

Source: Statista

89% Of Consumers Browse A Businesses Feedback To Reviews

Not only do a lot of customers check out the review replies, 30% of them hold them in high regard. Nearly 96% read the replies to their own reviews.

Source: Brightlocal

Since They Want To Purchase A Service Or An Item And Want To Get The Facts About The Businesses Products And Services, 82 Percent Of Consumers Check Out Review Sites.

Review websites are places that people go to get the facts about a business, service or item . Users come since they have already formed a buying decision. The majority of them (89%) purchase within a week of their visit. And 29 percent do so within 24 hours.

Source: RevLocal

If A Company Deals With Issues Rapidly And Effectively, 95% Of Dissatisfied Customers Will Go Back To A Business

Consumers do not expect you to be perfect. When things go wrong, they do anticipate you to resolve things. If there's absolutely nothing else a business can do to fix a concern, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

90 Percent Of Site Visitors Need Less Than 10 Reviews To Form An Opinion About A Business

You know what people state about first impressions, right?

Users get their impression of your businesses through reviews. Normally through less than 10 of them.

Think about asking your visitors to compose one if you don't have reviews on your website.

Source: Martech Zone

49% Of Customers Consider The Number Of Online Reviews As A Necessary Consideration Of Their Buying Decision

Customers value not just the quality or nature of the reviews, but they consider their number and recency also.

The share of customers, who take notice of the variety of reviews is currently at 46%.

Source: Brightlocal

71% Of Millennials Search Consumer Reviews Of Expert Services

Over half of all people in need of a professional service rely on online reviews.

According to online reviews data, 59% used online reviews to pick a legal representative or a doctor.

Young people (age 18-35) are much more likely to hire an expert based upon online reviews. Just 19% of millennials will think about employing a lawyer without any.

Source: Thomson Reuters

Google Accounts For 57.5 Percent Of All Reviews World-wide

Google is in the lead here, followed by Facebook as a distant second.

These are the online reviews distribution rankings:

Google with 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others at 8.6%.

Source: Review Trackers