If A Business Manages To Fix Issues Quickly And Effectively, 95% Of Unhappy Clients Will Go Back To A Company

Clients do not expect you to be perfect. When things go wrong, they do expect you to deal with things. If there's nothing else a business can do to resolve an issue, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

77% Of Users Don't Rely On Reviews That Are Older Than Three Months

Clients don't care how great your product or service was in the past. Due to the fact that they are relevant and fresh, is part of why online reviews matter.

Consumers understand businesses lose their touch all the time, which is why most of them find older reviews irrelevant.

It is for this reason that businesses ought to be continuously asking for reviews.

Source: Statuslabs

53% Of Consumers Expect Businesses To Reply Within A Week To Negative Reviews

Online review stats clarify that 63% of client reviews go on without a reaction. That's regrettable, because those companies are losing customers that way.

Source: Review Trackers

Unfavorable Reviews Can Improve Conversion By Up To 85%

It sounds crazy, but negative reviews can be a positive factor for users to devote more time on your website. According to online review stats, people devote more than five times as long on a site when they check out negative reviews.

More than two-thirds of users trust reviews more when there are a mix of positives and negatives. An overwhelming 95% suspect censorship or faked reviews if there aren't any unfavorable ones.

Source: Reevoo

89% Of Clients Like To Read Reviews On Their Cell Phones

Be it via an app or a mobile web browser, most people prefer to read reviews on their mobile devices.

Source: Statista

More Than Four Negative Reviews About A Business Or Service Might Reduce Sales By 70%

One negative review suffices for 35% of a website's visitors to decide not to buy. 3 negative reviews can cost a business 59% less sales.

Naturally, they can be compensated by the sheer variety of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

70% Of Customers Choose To Learn About A Business Via Articles And Reviews, Rather Than Ads

Ads are all well and good, but it's worth trying a different approach also. Reviews are by far the very best method to discover the truth about a product or service.

Source: Statuslabs

Reviews Published On Twitter Can Help Improve Online Sales By 6.46%

Online review statistics reveal that reviews shared on Twitter, do more to boost sales than those on any other social media platform.

Source: Yotpo

83% Of All Young Shoppers Were Asked To Post A Review Recently

Of those invited, 80% of consumers did give a review. Overall, businesses have actually asked 66% of all consumers to post a review on their business.

Source: Brightlocal

30% Of Consumers Feel Positive About A Business Which Responds To Online Reviews

Corresponding with your consumers establishes trust. Even something like reacting to their comments and reviews can make them feel appreciated.

As you may expect, clients who feel this way are happy to spend more cash with a business.

Source: Statuslabs

86 Percent Of Consumers Would Consider Writing A Review For A Business

Your customers are your most important resource, and it's not just because of the cash they spend at your business. If you give them an excellent experience, they will want to share it.

Source: Brightlocal

49% Of Customers Consider The Number Of Online Reviews As A Necessary Consideration Of Their Buying Decision

Consumers value not only the quality or nature of the reviews, but they consider their number and recency as well.

The share of clients, who pay attention to the number of reviews is presently at 46 percent.

Source: Brightlocal

67% Of Customers Report Reviews Are A "Extremely Important" Factor When Selecting A Service Provider

Reviews have a massive impact on their decision when customers have to choose a service provider.

Source: DemandGenReport

Reviews Are The Third Most Influential Ranking Aspect For Google's Local 3 Pack

Review signals (quantity, diversity, and so on) account for 15.44% of Google's algorithm for local ranking.

Just Google My Business signals, like proximity and keywords represent 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking aspects go for the local 3 pack.

Source: Moz