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When Buying Home Electronics, 88% Of Americans Claimed That Product Reviews Were The Most Influential Aspect
Stats reveal that reviews were more successful than TV ads at 37%, social media at 23% and display advertisements at 49%.
Source: Statista
Online Reviews Impact 67.7% Of Consumer Purchasing Decisions
More than 2 thirds of customers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
If It Has Less Than A 4 Star Rating, More Than Half Of Customers Will Not Utilize An Organisation
This stat is one of many that highlight the significance of online scores. Now that news of customer satisfaction travels this fast, keeping your customers delighted is more important than ever.
57 percent of consumers have looked for business with more than four stars in 2018, which is up from 48% in 2017.
11% looked just for companies with an ideal five star ranking.
Source: Brightlocal
53% Of Americans Consider Product Reviews And Scores As The Most Important Part Of The Online Shopping Experience In 2018.
Today's shoppers are smart and want the best bang for their dollar. It's no wonder that they consider checking out reviews as a big part of the buying decision.
Source: Statista
70% Of Consumers Prefer To Learn About A Business Via Short Articles And Reviews, Instead Of Advertisements
Ads are all well and good, however it's worth attempting a different approach also. Reviews are without a doubt the very best method to find the truth about a product or service.
Source: Statuslabs
Only 6% Of Customers Don't Trust Customer Reviews At All
According to client review statistics, a tremendous 19% of customers always rely on online reviews and never a make a purchase without checking out reviews.
Source: Statista
Reviews Are The Most Important Part Of The Purchase Decision For Over 90% Of American Customers
24% of US consumers consider reviews as 'exceptionally influential'.
To highlight the value of online reviews and scores, did you understand that 81 percent of consumers will pay more for a product with reviews and those same consumers are likewise going to accept slower shipping times for such items.
Source: Turntonetworks
A One Star Boost In Rating Can Lead To A 5% To 9% Increase In Business Revenue
Businesses that treat consumers honorably generally succeed, review websites help ensure of that.
Source: Statuslabs
30% Of Customers Feel Favorable To A Business Which Reacts To Online Reviews
Communicating with your clients develops trust. Even something as basic as responding to their reviews and remarks can make them feel valued.
As you might expect, customers who feel this way are happy to spend more money with a business.
Source: Statuslabs
83 Percent Of Consumers Do Not Trust Advertising
The traditional channels to reach clients aren't as prominent as they utilized to be. The majority of users who no longer trust advertisements pick to take note of customers' suggestions online.
Source: Statuslabs
Negative Reviews Can Boost Conversion By As Much As 85 Percent
It sounds crazy, but negative reviews can be a positive factor for users to devote more time on your website. According to online review stats, people spend more than five times as long on a site when they read negative reviews.
More than two-thirds of users trust reviews more when there are a mix of negatives and positives. If there aren't any unfavorable ones, an overwhelming 95 percent suspect censorship or fabricated reviews.
Source: Reevoo
53% Of Consumers Expect Businesses To Reply Within A Week To Negative Reviews
Online review statistics show that 63% of client reviews go on without a reply. That's regrettable, because those companies are losing clients that way.
Source: Review Trackers
Consumers Might Invest 31 Percent More With A Business That Has Great Reviews
Focus on this fact. The more detailed other users explain your service or product, the more cash you can charge and consumer review statistics show us exactly how much more.
Source: Martech Zone