53% Of Consumers Anticipate Companies To Answer Back Within A Week To Negative Reviews

Online review statistics reveal that 63% of customer reviews stay without a response. That's regrettable, since those companies are losing consumers that way.

Source: Review Trackers

More Than 4 Negative Reviews About A Company Or Product Might Decrease Sales By 70 Percent

One negative review suffices for 35% of a site's visitors to decide not to purchase. Three negative reviews can cost a business 59% fewer sales.

Naturally, they can be compensated by the sheer variety of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

Only 6 Percent Of Consumers Do Not Rely On Client Reviews At All

According to customer review data, a massive 19 percent of customers always rely on online reviews and never ever a make a purchase without checking out reviews.

Source: Statista

90% Of Customers Need Less Than 10 Reviews To Form A Viewpoint About A Business

You understand what individuals state about very first impressions?

Users get their impression of your businesses through reviews. Normally through less than 10 of them.

If you don't have reviews on your site, consider asking your visitors to write one.

Source: Martech Zone

88% Of Executives Judge Reputation Risk As A Top Business Issue

Reputation management stats show a business's reputation doesn't affect just the consumers. Potential team members also look at ratings and take a look at reviews.

Source: Deloitte

Reviews Are The Most Crucial Part Of The Purchase Choice For Over 90% Of USA Customers

24% of US consumers consider reviews as 'incredibly influential'.

To show the importance of online reviews and ratings, did you know that 81 percent of consumers will pay more for an item with reviews and those exact same clients are likewise going to accept slower shipping times for such products.

Source: Turntonetworks

52% Of Consumers Rely On A Product More If It Has Unfavorable Reviews Too

We already discussed the negative and positive reviews and their impact on consumers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises warnings that perhaps the reviews are fake. People expect to see some negative reviews.

Source: Capterra

A One Star Increase In Score Can Cause A 5% To 9% Boost In Business Revenue

Businesses that treat consumers fairly typically flourish, review sites help make sure of that.

Source: Statuslabs

If A Business Handles Problems Rapidly And Effectively, 95% Of Unsatisfied Customers Will Return To A Business

Customers don't anticipate you to be perfect. They do anticipate you to fix things when they go wrong. If there is nothing else a company can do to solve a concern, a simple coupon can say "We're sorry" in a more enticing way.

Source: SocialMediaToday

89% Of Clients Want To Read Reviews Using Their Smartphones

Be it through an app or a mobile internet browser, folks choose to read reviews on their smart phones.

Source: Statista

72 Percent Of Consumers Won't Take Action Before They Check Out Some Reviews

Regardless of how enticing your marketing is, you still require client reviews. There is no other way around it. Clients are still ready to hear you out, however they rely on other people more.

Source: My Testimonial Engine

30% Of Customers Feel Positive About A Business Which Reacts To Online Reviews

Staying connected with your clients builds their trust. Even something like reacting to their comments and reviews can make them feel appreciated.

As you might expect, customers who feel this way are more willing to invest more cash with a business.

Source: Statuslabs

Favorable Reviews Motivate 68 Percent Of Consumers To Use Local Businesses

Considering that the vast bulk of consumers check out reviews, you'd want yours to be appealing to new consumers? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

Clients Might Invest 31 Percent More With A Business That Has Great Reviews

Pay attention to this fact. The more detailed other users describe your product and services, the more cash you can charge and customer review statistics show us precisely how much more.

Source: Martech Zone