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91% Of Companies Believe The Business's Star Rating Can Determine Whether They Win Or Lose A Possible Employee
The 86% of businesses question the integrity of online reviews. Nonetheless, they recognize the huge impact user ratings have on their business. Undesirable customer or employee reviews can affect 90% of job seekers.
Source: Career Arc
77% Of Users Don't Rely On Reviews That Are Older Than 3 Months
Customers don't care how great your service or product was in the past. Part of why online reviews matter is because they are fresh and relevant.
Customers understand businesses lose their touch all the time, which is why the majority of them consider older reviews unimportant.
It is for this reason that businesses ought to be continuously asking for reviews.
Source: Statuslabs
89% Of Customers Prefer To Read Reviews Using Their Mobile Devices
Be it by means of an app or a mobile web browser, customers choose to read reviews on their phones.
Source: Statista
If A Company Handles Issues Rapidly And Efficiently, 95% Of Dissatisfied Customers Will Return To A Company
Consumers don't expect you to be perfect. They do anticipate you to fix things when they go wrong. If there's absolutely nothing else a business can do to resolve an issue, a simple coupon can say "We are sorry" in a more enticing way.
Source: SocialMediaToday
Consumers Could Spend 31% More With A Business That Has Great Reviews
Focus on this fact. The better other users explain your product or service, the more cash you can charge and customer review stats show us exactly just how much more.
Source: Martech Zone
90 Percent Of Individuals Require Less Than 10 Reviews To Form A Viewpoint About A Business
You know what people state about first impressions, right?
Users get their impression of your businesses through reviews. Typically through less than 10 of them.
Consider asking your visitors to write one if you do not have reviews on your site.
Source: Martech Zone
Favorable Reviews Encourage 68% Of Consumers To Choose A Local Business
Since the large majority of customers read reviews, you'd want yours to be appealing to brand-new clients? Keep them short, positive and sweet.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
Reviews Published On Twitter Can Help Increase Sales By 6.46%
Online review data show that reviews shared on Twitter, do more to increase sales than those on any other social media platform.
Source: Yotpo
Over Half Of Shoppers Aged 25-34 Gave Reviews
According to Statista, the younger generations are obviously the more opinionated ones.
Source: Statista
Majority Of Customers Won't Use A Company If It Has Less Than A 4 Star Ranking
This stat is among numerous that highlight the importance of online rankings. Now that news of consumer satisfaction travels this quick, keeping your clients happy is more crucial than ever.
57 percent of customers have looked for companies with more than four stars in 2018, which is up from 48% in 2017.
11 percent looked just for companies with a best five star score.
Source: Brightlocal
98% Of Yelp's Visitors Bought From A Business They Found On The Site
Typically, 142 million customers go to Yelp on a monthly basis. This is as great a time as any if you have not declared your totally free Yelp business page.
Source: RevLocal
61 Percent Of Regional Businesses Have An Average Score Of 4 To 5 Stars
Typically two-thirds of businesses have great and awesome rankings. Just 5% of companies have a rating listed below 3 stars.
Source: Brightlocal
A One Star Increase In Score Can Result In A 5% To 9% Boost In Business Revenue
Businesses that treat clients honorably generally prosper, review sites help make certain of that.
Source: Statuslabs
60% Of Consumers Refer To Blog And Social Media Reviews On Their Mobile Phones Before Shopping
In-store purchasing is affected significantly by blogs and reviews on social media. With males being two times as likely to be influenced than ladies.
Reviews and ranking data reveal people value the viewpoint of peers more than any other material.
Source: Collective Bias