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Only 6% Of Consumers Do Not Trust Client Reviews At All
According to consumer review stats, a massive 19 percent of consumers constantly trust online reviews and never a buy without reading reviews first.
Source: Statista
53 Percent Of Americans Consider Product Reviews And Rankings As The Most Vital Part Of The Online Shopping Experience In 2018.
Today's consumers are smart and want the best bang for their dollar. It's no surprise that they consider reading reviews as a huge part of the buying decision.
Source: Statista
86% Of Consumers Would Consider Composing A Review For A Business
Your clients are your most important resource, and it's not just because of the money they spend at your business. They will be willing to share it if you give them a good experience.
Source: Brightlocal
United States Consumers Regard "Product Performance" To Be The Most Helpful Information In Product Reviews
They focus on different aspects of the shopping experience when people check out reviews. But according to online review stats, 60% of them are most interested in the product's performance.
Client satisfaction, product quality and quality in time are the next few considerations for more than 50% of US consumers.
Source: Statista
95% Of Dissatisfied Consumers Will Return To A Company If A Company Deals With Problems Rapidly And Effectively
Clients do not anticipate you to be perfect. When things go wrong, they do expect you to deal with things. If there is nothing else a business can do to solve a problem, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday
77% Of Clients Do Not Rely On Reviews That Are Older Than Three Months
Clients don't care how excellent your service or product was in the past. Part of why online reviews matter is due to the fact that they are relevant and fresh.
Consumers understand businesses lose their touch all the time, which is why the majority of them consider older reviews irrelevant.
It is for this reason that companies ought to be constantly asking for reviews.
Source: Statuslabs
91 Percent Of Millennials Turn To Online Reviews As Much As Loved Ones
Online review stats place customers' reviews as the most credible source of suggestions. Online reviews usually bring the very same weight as guidance from loved ones.
Source: Brightlocal
The Majority Of Popular Products Have An Average Rating Of 4.2 To 4.7
You can't make everyone happy, which is why perfect 5 star rankings are suspicious. Someone always has a little bit of a gripe. That's why it is abnormal to get perfect 5 star rankings. Often a lower ranking actually helps your overall score.
According to customer rating stats, conversion rates start to decrease as ratings rise above 4.7.
Source: Spiegel Research Center
89% Of Customers Prefer To Read Reviews On Their Mobile Devices
Be it by means of an app or a mobile internet browser, most people prefer to read reviews on their cell phones.
Source: Statista
49% Of Customers Consider The Quantity Of Online Reviews As An Essential Factor In Their Purchasing Decision
Consumers value not only the quality or nature of the reviews, but they consider their number and recency also.
The share of clients, who focus on the variety of reviews is currently at 46 percent.
Source: Brightlocal
89% Of Consumers Review A Businesses Responses To Reviews
Not only do most individuals check out the review replies, 30% of them highly value them. Practically 96% read the feedback to their own reviews.
Source: Brightlocal
Reviews Are The Third Most Influential Ranking Factor For Google's Local 3 Pack
Review signals (amount, variety, etc.) account for 15.44% of Google's algorithm for local ranking.
Google My Business signals, like distance and keywords represent 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking elements go for the local 3 pack.
Source: Moz
72% Of Customers Won't Take Action Before They Read Some Reviews
No matter how enticing your marketing is, you still require consumer reviews. There's no other way around it. Consumers are still willing to hear you out, but they trust other individuals more.
Source: My Testimonial Engine