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53% Of Consumers Expect Companies To Respond Within A Week To Unfavorable Reviews
Online review statistics prove that 63% of client reviews go on without a reply. That's regrettable, due to the fact that those businesses are losing consumers that way.
Source: Review Trackers
Unfavorable Reviews Can Boost Conversion By Up To 85%
It sounds insane, however negative reviews can be a positive driver for users to devote more time on your site. According to online review data, people spend more than 5 times as long on a site when they check out negative reviews.
More than two-thirds of users trust reviews more when there are a mix of positives and negatives. If there aren't any negative ones, a frustrating 95% suspect censorship or faked reviews.
Source: Reevoo
Reviews Shared On Twitter Can Boost Sales By 6.46%
Online review data reveal that reviews shared on Twitter, do more to increase sales than those on any other social network.
Source: Yotpo
90% Of Customers Need Less Than 10 Reviews To Form An Opinion About A Business
You know what individuals state about impressions, right?
Users get their first impression of your businesses through reviews. Usually through less than 10 of them.
Consider asking your visitors to compose one if you don't have reviews on your site.
Source: Martech Zone
63.6% Of Consumers Go To Google To Read Reviews Of A Business
Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) behind.
These online review stats reveal the basic popularity of a website can only go so far when it comes to trust.
Source: Review Trackers
Reviews Are The Most Essential Part Of The Purchase Decision For Over 90% Of American Consumers
24% of US buyers consider reviews as 'incredibly influential'.
To highlight the significance of online reviews and ratings, did you know that 81 percent of customers will pay more for an item with reviews and those exact same customers are also willing to accept slower shipping times for such products.
Source: Turntonetworks
89% Of Customers Browse A Companies Replies To Reviews
Not only do most customers check out the review replies, 30% of them hold them in high regard. Nearly 96% read the replies to their own reviews.
Source: Brightlocal
71% Of Millennials Search Customer Reviews Of Professional Services
More than half of all individuals in need of an expert service rely on online reviews.
According to online reviews stats, 59% utilized online reviews to select a legal representative or a physician.
Younger people (age 18-35) are much more inclined to work with a professional based on online reviews. Only 19% of millennials will consider employing a lawyer without any.
Source: Thomson Reuters
Almost All Consumers, Who Utilize Online Reviews, Read Them Early On In The Buying Process
Let's say you wish to buy a brand-new vehicle and there are numerous models which fit your requirements. How do you pick the best one for you? Well, you read online reviews.
With the help of other customers, you manage to decide on one that works for you. That's how favorable reviews convert customers into consumers.
Source: Consumer Affairs
A One Star Boost In Rating Can Lead To A 5% To 9% Boost In Business Earnings
Businesses that treat customers honorably typically succeed, review sites help ensure of that.
Source: Statuslabs
Consumers Checking Out Reviews On A Mobile Device Are 127% More Likely To Buy Than Desktop Users
Mobile users choose to get things done much faster. Therefore, buying choices are made quickly.
Online reviews are undoubtedly convincing, yet marketers have not necessarily come to appreciate the power of them.
Source: Martech Zone
70% Of Consumers Prefer To Discover A Business Via Short Articles And Reviews, Rather Than Ads
Advertisements are all well and good, but it deserves trying a different approach also. Reviews are by far the best method to discover the truth about a service or product.
Source: Statuslabs
54% Of Americans Pay The Most Attention To The Typical Star Score Of A Local Company
The star ranking is the first thing customers see. Still, users take notice of other elements as well, like the quantity, recency, length, and belief of reviews. Each of these alone affects more than a third of United States consumers.
Source: Statista