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Many Local Companies Have An Average Of 39 Google Reviews
Individuals like to share their experience after they've gone to a supplier. Online review trends show people prefer to comment if they had a favorable experience, rather than a unfavorable or mediocre one.
Source: Brightlocal
89% Of Clients Review A Businesses Responses To Reviews
Not only do the majority of clients read the review replies, 30% of them hold them in high regard. Practically 96% read the replies to their own reviews.
Source: Brightlocal
53 Percent Of Americans Consider Product Reviews And Ratings As The Most Essential Part Of The Online Shopping Experience In 2018.
Today's shoppers are smart and desire the very best bang for their buck. It's no wonder that they consider checking out reviews as a big part of the purchasing decision.
Source: Statista
Almost All Customers, Who Utilize Online Reviews, Read Them Early On In The Buying Process
Let's say you wish to purchase a new car and there are a number of models which fit your criteria. How do you choose the very best one for you? Well, you read the reviews.
With the help of other customers, you quickly decide on one that works for you. That's how positive reviews convert consumers into clients.
Source: Consumer Affairs
63.6% Of Customers Check Out Google To Check For Reviews Of A Business
Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) at the end.
These online review stats show the general appeal of a site can only presume when it pertains to trust.
Source: Review Trackers
30% Of Consumers Feel Positive About A Business Which Reacts To Online Reviews
Communicating with your consumers creates trust. Even something easy like responding to their comments and reviews can make them feel valued.
As you may expect, clients who feel this way are more willing to spend more cash with a business.
Source: Statuslabs
Just 6% Of Customers Do Not Trust Consumer Reviews At All
According to customer review statistics, a tremendous 19 percent of customers always trust online reviews and never a make a purchase without reading reviews.
Source: Statista
If A Business Manages To Resolve Problems Quickly And Efficiently, 95% Of Unhappy Consumers Will Go Back To A Company
Customers don't expect you to be perfect. When things go wrong, they do anticipate you to resolve things. If there is nothing else a business can do to solve a concern, a simple coupon can say "We're sorry" in a more attractive way.
Source: SocialMediaToday
61% Of Regional Businesses Have A Typical Ranking Of 4 To 5 Stars
Generally two-thirds of companies have excellent and exceptional scores. Only 5% of businesses have a score below 3 stars.
Source: Brightlocal
Reviews Are The Most Essential Part Of The Purchase Choice For Over 90% Of American Consumers
24% of US buyers consider reviews as 'exceptionally influential'.
To show the importance of online reviews and ratings, did you understand that 81% of customers will pay more for a product with reviews and those same clients are likewise happy to accept slower shipping times for such products.
Source: Turntonetworks
Google Accounts For 57.5% Of All Reviews Around The World
Google is in the lead here, followed by Facebook as a distant second.
These are the online reviews distribution rankings:
Google at 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others with 8.6%.
Source: Review Trackers
The Average Review Length Has Become 65% Shorter Since 2010
At the present time reviews are much shorter, simpler, and more straight to the point. The length of a review in 2019 is typical to that of tweet from twitter.
Source: Review Trackers
70% Of Consumers Prefer To Learn About A Business Via Reviews And Posts, Instead Of Ads
Ads are all well and good, but it deserves attempting a different approach too. Reviews are without a doubt the very best method to discover the truth about a product or service.
Source: Statuslabs
98 Percent Of Yelp's Site Visitors Purchased From A Business They Found On The Website
Generally, 142 million consumers go to Yelp on a monthly basis. If you haven't claimed your free Yelp business page, this is as great a time as any.
Source: RevLocal