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Positive Reviews Motivate 68 Percent Of Customers To Choose Local Businesses
Because the large bulk of customers read reviews, you would want yours to be inviting to brand-new clients, right? Keep them short, positive and sweet.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
More Than Half Of Customers Won't Use An Organisation If It Has Less Than A 4 Star Rating
This stat is among many that show the significance of online scores. Now that news of customer fulfillment travels this quick, keeping your consumers happy is more vital than ever.
57 percent of customers have looked for business with more than four stars in 2018, which is up from 48 percent in 2017.
11 percent looked just for organizations with a best five star score.
Source: Brightlocal
52% Of Customers Trust A Product More If It Has Unfavorable Reviews Too
We already discussed the positive and negative reviews and their impact on customers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises red flags that perhaps the reviews are phony. People expect to see some negative reviews.
Source: Capterra
91% Of Companies Think The Company's Star Rating Can Determine Whether They Win Or Lose A Prospective Team Member
The 86% of companies question the integrity of online reviews. However, they understand the enormous effect user rankings have on their business. Undesirable customer or staff member reviews can affect 90% of job seekers.
Source: Career Arc
77% Of Consumers Do Not Rely On Reviews That Are Older Than 3 Months
Clients don't care how good your product or service was in the past. Due to the fact that they are fresh and relevant, is part of why online reviews matter.
Consumers understand businesses lose their touch all the time, which is why most of them regard older reviews unimportant.
It is for this reason that companies need to be constantly asking for reviews.
Source: Statuslabs
Clients Might Spend 31% More With A Business That Has Great Reviews
Take note of this statistic. The more detailed other users explain your services or product, the more money you can charge and customer review stats reveal to us exactly just how much more.
Source: Martech Zone
Online Product Reviews About An Item Can Boost Its Conversion Rate By A Whopping 270 Percent
User review statistics show the purchase probability for a product with five reviews is 270% higher than the same item without reviews.
Source: Spiegel Research Center
30% Of Customers Feel Comfortable With A Business Which Answers Online Reviews
Corresponding with your customers creates trust. Even something as simple as responding to their comments and reviews can make them feel appreciated.
As you might anticipate, clients who feel this way are going to spend more cash with a business.
Source: Statuslabs
95% Of Travelers Read Online Reviews Prior To Reserving Travel Related Services
Leisure and business tourists alike check out reviews to form an opinion. Business tourists read approximately 5 reviews vs. 6-7 for leisure tourists. 59percent of all tourists report that they read reviews 'constantly' or 'really frequently'.
Source: Trust You
Since They Want To Buy An Item Or A Service And Want To Get The Truth About The Businesses Items And Services, 82% Of Consumers Go To Review Websites.
Users come since they have currently formed a purchase decision. The bulk of them (89 percent) purchase within a week of their visit.
Source: RevLocal
Online Reviews Affect 67.7% Of Customer Buying Decisions
More than two-thirds of buyers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz