91% Of Businesses Believe The Business's Star Rating Can Determine Whether They Win Or Lose A Prospective Team Member

The 86% of businesses doubt the integrity of online reviews. Nonetheless, they recognize the massive effect user scores have on their business. Undesirable customer or staff member reviews can influence 90% of job seekers.

Source: Career Arc

89% Of Consumers Choose To Read Reviews On Their Cell Phones

Be it via an app or a mobile web browser, most people choose to read reviews on their mobile devices.

Source: Statista

60 Percent Of Customers Consult Blog And Social Media Network Reviews On Their Mobile Devices Prior To Shopping

In-store shopping is influenced significantly by blogs and reviews on social networks. With men being two times as likely to be influenced than women.

Reviews and rating stats show individuals value the viewpoint of peers more than any other content.

Source: Collective Bias

Only 6 Percent Of Customers Don't Trust Customer Reviews At All

According to customer review statistics, a massive 19% of consumers always trust online reviews and never ever a buy without reading reviews initially.

Source: Statista

Clients Could Spend 31% More With A Business That Has Terrific Reviews

Take note of this fact. The better other users describe your product or service, the more cash you can charge and consumer review stats show us exactly how much more.

Source: Martech Zone

Only 44 Percent Of Local Companies Have Accepted Their Google My Business Listing

That's 56% of your competitors that aren't taking advantage of their listing.

While business listings on the major review platforms are complimentary, a surprisingly low number of businesses really utilize them.

Although we now understand why consumer reviews are so powerful, most businesses apparently don't.

Source: LsaInsider

Half Of All Of The Millennial's "Always" Read Online Reviews For Companies

Younger individuals know the value of being informed. User-generated material has an indisputable impact on customers.

They will understand what they've been missing out on if businesses stop to consider the power of customer reviews over millennials. Older individuals are various though, only 6% of people aged 55 or older check out reviews.

Source: Brightlocal

Majority Of Customers Won't Use A Company If It Has Less Than A 4 Star Ranking

This stat is one of many that illustrate the significance of online scores. Now that news of customer complete satisfaction travels this quick, keeping your customers happy is more important than ever.

57% of customers have searched for companies with more than four stars in 2018, which is up from 48% in 2017.

11% looked only for companies with a perfect five star score.

Source: Brightlocal

49 Percent Of Consumers Consider The Quantity Of Online Reviews As An Important Factor In Their Buying Decision

Consumers value not just the quality or nature of the reviews, but they consider their number and recency as well.

The share of customers, who take notice of the variety of reviews is currently at 46 percent.

Source: Brightlocal

More Than Four Negative Reviews About A Business Or Product May Decrease Sales By 70%

One negative review is enough for 35% of a website's visitors to choose not to purchase. Three negative reviews can cost a business 59 percent fewer sales.

Obviously, they can be compensated by the sheer variety of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

71% Of Millennials Browse Customer Reviews Of Professional Services

Majority of all people in need of a professional service turn to online reviews.

According to online reviews stats, 59% used online reviews to choose an attorney or a physician.

Younger people (age 18-35) are even more likely to employ an expert based upon online reviews. Only 19% of millennials will consider hiring an attorney without any.

Source: Thomson Reuters

More Than Half Of Consumers Aged 25-34 Posted Reviews

According to Statista, the more youthful generations are unsurprisingly the more opinionated ones.

Source: Statista

If A Business Deals With Problems Quickly And Efficiently, 95% Of Unsatisfied Customers Will Go Back To A Business

Consumers don't anticipate you to be perfect. They do anticipate you to take care of things when they go wrong. If there's absolutely nothing else a company can do to deal with an issue, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday