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63.6 Percent Of Customers Visit Google To Check For Reviews Of A Business
Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) last.
These online review statistics show the basic appeal of a website can just go so far when it comes to trust.
Source: Review Trackers
88% Of Executives Regard Reputation Risk As A Top Business Problem
Reputation management stats show a business's reputation doesn't impact just the consumers. Prospective employees also take a look at ratings and take a look at reviews.
Source: Deloitte
53% Of Customers Expect Companies To Reply Within A Week To Unfavorable Reviews
Online review statistics clarify that 63% of customer reviews remain without a response. That's too bad, due to the fact that those businesses are losing customers that way.
Source: Review Trackers
95 Percent Of Travelers Read Online Reviews Prior To Booking Travel Related Services
Leisure and business travelers alike check out reviews to form an opinion. Business tourists read an average of 5 reviews vs. 6-7 for leisure tourists. 59percent of all travelers report that they check out reviews 'always' or 'extremely frequently'.
Source: Trust You
83% Of All Young Customers Were Invited To Submit A Review Recently
Of those invited, 80% of clients did post a review. Overall, businesses have asked 66% of all customers to give a review on their business.
Source: Brightlocal
Only 44% Of Local Businesses Have Accepted Their Google My Business Listing
That's 56% of your competitors that aren't making the most of their listing.
While business listings on the significant review platforms are totally free, a remarkably low number of companies actually utilize them.
Although we now understand why consumer reviews are so effective, a lot of businesses obviously don't.
Source: LsaInsider
15% Of People Do Not Trust Businesses With No Online Reviews
No trust indicates no interactions. 15 percent of potential clients won't even think about working with a company they can't discover opinions about.
Source: Statuslabs
People Reading Reviews On A Mobile Device Are 127 Percent More Likely To Buy Than Desktop Users
Mobile users choose to get things done faster. For that reason, purchasing choices are made quickly.
Online reviews are certainly convincing, yet online marketers have not necessarily come to value the power of them.
Source: Martech Zone
Reviews Posted On Twitter Can Boost Online Sales By 6.46 Percent
Online review data reveal that reviews shared on Twitter, do more to grow sales than those on any other social network.
Source: Yotpo
89% Of Consumers Review A Companies Responses To Reviews
Not only do most individuals check out the review replies, 30% of them hold them in high regard. Almost 96% read the feedback to their own reviews.
Source: Brightlocal
The Majority Of Local Businesses Have An Average Of 39 Google Reviews
People like to share their experience after they have visited a supplier. Online review trends reveal people prefer to comment if they had a positive experience, instead of a mediocre or negative one.
Source: Brightlocal
86% Of Customers Would Consider Composing A Review For A Business
Your clients are your most important resource, and it's not just because of the money they spend at your business. If you provide a good experience, they will be willing to share it.
Source: Brightlocal
Google Accounts For 57.5% Of All Reviews Around The World
Google is the clear winner as far as circulation goes, but they are not the only ones in the game.
Here's the online reviews circulation rankings:
Google at 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others with 8.6%.
Source: Review Trackers
95% Of Unhappy Clients Will Go Back To A Company If A Company Manages To Fix Issues Rapidly And Efficiently
Customers don't expect you to be perfect. They do anticipate you to fix things when they go wrong. If there is nothing else a company can do to solve a problem, a simple coupon can say "We are sorry" in a more enticing way.
Source: SocialMediaToday