53% Of Customers Expect Companies To Reply Within A Week To Unfavorable Reviews

Online review statistics show that 63% of customer reviews stay without a reaction. That's regrettable, due to the fact that those companies are losing clients that way.

Source: Review Trackers

Google Accounts For 57.5 Percent Of All Reviews Across The Globe

Google is in the lead here, followed by Facebook as a distant second.

These the online reviews distribution rankings:

Google at 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others with 8.6%.

Source: Review Trackers

61% Of Regional Businesses Have An Average Ranking Of 4 To 5 Stars

Overall 2 out of 3 businesses have outstanding and good rankings. Only 5% of businesses have a ranking below three stars.

Source: Brightlocal

72% Of Clients Won't Take Action Before They Read Some Reviews

No matter how alluring your marketing is, you still require consumer reviews. There's no way around it. Clients are still happy to hear you out, but they trust other people more.

Source: My Testimonial Engine

30% Of Customers Feel Positive About A Company Which Answers Online Reviews

Communicating with your customers develops trust. Even something easy like reacting to their reviews and comments can make them feel valued.

As you may expect, clients who feel this way are happy to invest more cash with a company.

Source: Statuslabs

95% Of Dissatisfied Clients Will Return To A Business If A Business Manages To Resolve Issues Quickly And Efficiently

Customers do not expect you to be perfect. When things go wrong, they do anticipate you to deal with things. If there's nothing else a company can do to resolve a concern, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

64% Of Americans Concur That User-generated Content (consumer Reviews) Improved Their Shopping Experience In 2017

30% of customers who check out consumer reviews, concur that it increases their purchasing confidence.

Companies use the reviews to enhance their services and products.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

88% Of Executives Regard Reputation Risk As A Leading Business Concern

Reputation management statistics suggest a business's reputation does not affect simply the consumers. Prospective team members likewise look at ratings and read reviews.

Source: Deloitte

88% Of Americans Claimed That Product Reviews Were The Most Prominent Factor When Buying Home Electronics

Data reveal that reviews were more beneficial than TV advertisements at 37%, social media at 23% and display advertisements at 49%.

Source: Statista

90% Of Customers Need Less Than 10 Reviews To Form A Viewpoint About A Business

You understand what individuals say about first impressions?

Users get their impression of your businesses through reviews. Usually through less than 10 of them.

If you don't have reviews on your site, consider asking your visitors to compose one.

Source: Martech Zone

74 Percent Of Regional Businesses Have At Least One Google Review

One review is far from sufficient to enhance your website's SERP ranking.

Looking at online rankings stats, we discovered that a company needs to have a minimum of 40 reviews before buyers "Award" it with a star.

Source: Brightlocal

54% Of Americans Pay The Most Attention To The Typical Star Score Of A Local Company

The star rating is the first thing consumers see. Still, users take note of other elements as well, like the quantity, recency, length, and belief of reviews. Each of these alone affects more than a 3rd of USA consumers.

Source: Statista

More Than Half Of Customers Will Not Utilize A Company If It Has Less Than A 4 Star Rating

This stat is among lots of that highlight the value of online rankings. Now that news of customer complete satisfaction travels this quick, keeping your clients delighted is more important than ever.

57% of consumers have looked for business with more than 4 stars in 2018, which is up from 48% in 2017.

Furthermore, 11 percent looked only for companies with an ideal five star score.

Source: Brightlocal

Reviews Are The Most Essential Part Of The Purchase Decision For Over 90% Of American Consumers

24% of US shoppers consider reviews as 'incredibly influential'.

To highlight the importance of online reviews and scores, did you understand that 81% of customers will pay more for an item with reviews and those same clients are likewise ready to accept slower shipping times for such products.

Source: Turntonetworks

Negative Reviews Can Improve Conversion By As Much As 85 Percent

It sounds crazy, but negative reviews can be a positive force for users to devote more time on your site. According to online review stats, individuals devote more than five times as long on a website when they check out negative reviews.

When there are a mix of negatives and positives, more than two-thirds of users trust reviews more. A frustrating 95 percent suspect censorship or fabricated reviews if there aren't any negative ones.

Source: Reevoo