95% Of Unhappy Clients Will Return To A Company If A Company Takes Care Of Problems Rapidly And Efficiently

Consumers don't anticipate you to be perfect. They do expect you to remedy things when they go wrong. If there is absolutely nothing else a business can do to solve a problem, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

15% Of Consumers Do Not Trust Businesses Without Any Online Reviews

No trust suggests no interactions. 15 percent of potential clients won't even think about doing business with a company they can't discover viewpoints about.

Source: Statuslabs

54% Of Americans Pay The Most Attention To The Average Star Score Of A Local Organization

The star score is the first thing customers see. Still, users focus on other elements too, like the amount, recency, length, and sentiment of reviews. Each of these alone affects more than a 3rd of United States customers.

Source: Statista

More Than 4 Negative Reviews About A Company Or Product Might Decrease Sales By 70 Percent

One negative review suffices for 35 percent of a site's visitors to choose not to purchase. 3 negative reviews can cost a business 59 percent fewer sales.

Naturally, they can be compensated by the sheer variety of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

72 Percent Of Customers Will Not Take Action Unless They Check Out Some Reviews

Regardless of how tempting your marketing is, you still require customer reviews. There's no way around it. Customers are still willing to hear you out, however they trust other individuals more.

Source: My Testimonial Engine

Half Of All Millennial's "Always" Check Out Online Reviews For Businesses

Younger people know the worth of being informed. User-generated content has an unassailable effect on customers.

If businesses stop to consider the power of customer reviews over millennials, they will recognize what they've been losing out on. Older people are various though, just 6% of people aged 55 or older read reviews.

Source: Brightlocal

70% Of Consumers Need To Check Out A Minimum Of 4 Reviews Before They Can Rely On A Business

Four reviews may be too few. Many people check out many more reviews to get a better idea of how business is actually doing. Do not depend upon that fact alone.

Source: Brightlocal

A Lot Of Local Businesses Have Approximately 39 Google Reviews

Individuals like to share their experience after they have visited a supplier. Online review trends reveal people prefer to comment if they had a favorable experience, rather than a unfavorable or average one.

Source: Brightlocal

60 Percent Of Customers Consult Blog And Social Network Reviews On Their Cell Phones Before Shopping

In-store purchasing is affected substantially by blogs and reviews on social networks. With men being twice as likely to be influenced than ladies.

Reviews and score stats reveal individuals value the viewpoint of peers more than any other content.

Source: Collective Bias

82 Percent Of Customers Go To Review Websites Because They Wish To Acquire A Service Or An Item And Want To Get The Facts About The Businesses Products And Services.

Users come due to the fact that they have already formed a buying decision. The majority of them (89 percent) purchase within a week of their visit.

Source: RevLocal

89% Of Customers Review A Companies Replies To Reviews

Not only do most customers read the review replies, 30% of them value them highly. Nearly 96% read the replies to their own reviews.

Source: Brightlocal

90 Percent Of Clients Need Less Than 10 Reviews To Form An Opinion About A Business

You know what people say about very first impressions?

Users get their first impression of your businesses through reviews. Normally through less than 10 of them.

Consider asking your visitors to write one if you do not have reviews on your site.

Source: Martech Zone

A One Star Increase In Score Can Cause A 5% To 9% Increase In Business Income

Businesses that treat consumers fairly usually flourish, review websites help make certain of that.

Source: Statuslabs

83% Of All Younger People Were Asked To Post A Review Recently

Of those asked, 80% of customers did submit a review. In general, companies have actually asked 66% of all customers to post a review on their company.

Source: Brightlocal