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64% Of Americans Agree That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017
30% of customers who check out customer reviews, concur that it increases their buying confidence.
Organizations utilize the reviews to enhance their products and services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
61% Of Regional Businesses Have A Typical Rating Of 4 Or 5 Stars
Overall two-thirds of businesses have great and outstanding ratings. Just 5% of businesses have a ranking listed below 3 stars.
Source: Brightlocal
83% Of Consumers Do Not Rely On Advertising
The conventional channels to reach consumers aren't as prominent as they used to be. The majority of users who no longer trust ads choose to take note of consumers' suggestions online.
Source: Statuslabs
89% Of Buyers Want To Read Reviews Using Their Smartphones
Be it through an app or a mobile web browser, customers choose to read reviews on their cell phones.
Source: Statista
Software Reviews Impact Over 98% Of All Purchasers
18 percent of software purchasers consider reviews to be a necessary factor in the purchase procedure. Software application reviews have no effect whatsoever on only 2% of customers. Two thirds of them read more than six reviews to make up their mind and 14% of them read more than 20 reviews.
Source: Capterra
Only 6% Of Customers Don't Trust Client Reviews At All
According to consumer review statistics, a tremendous 19% of customers constantly trust online reviews and never a buy without checking out reviews first.
Source: Statista
71% Of Millennials Browse Customer Reviews Of Expert Services
Over half of all people in need of an expert service rely on online reviews.
According to online reviews statistics, 59% utilized online reviews to choose a physician or a legal representative.
Young people (age 18-35) are much more inclined to employ a professional based on online reviews. Just 19% of millennials will consider employing a legal representative without any.
Source: Thomson Reuters
If A Business Takes Care Of Issues Rapidly And Efficiently, 95% Of Dissatisfied Consumers Will Return To A Company
Customers don't expect you to be perfect. They do anticipate you to take care of things when they go wrong. If there is nothing else a company can do to deal with an issue, a simple coupon can say "We are sorry" in a more enticing way.
Source: SocialMediaToday
Customer Reviews On Items Are Trusted Almost 12 Times More Than The Makers' Descriptions
Word-of-mouth reviews are miles ahead of the manufacturers' description. People trust other individuals opinions before they ever trust what the manufacturer states. The reason, manufacturers' descriptions are basically ads.
Source: Martech Zone
Buyers Checking Out Reviews On A Mobile Phone Are 127% Most Likely To Make A Purchase Than Desktop Users
Mobile users choose to get things done faster. For that reason, purchasing decisions are made quickly.
Online reviews are certainly persuasive, yet marketers have not always come to appreciate the power of them.
Source: Martech Zone
89% Of Consumers Review A Businesses Reactions To Reviews
Not only do most consumers check out the review replies, 30% of them hold them in high regard. Almost 96% read the reactions to their own reviews.
Source: Brightlocal
15 Percent Of Visitors Don't Trust Businesses Without Having Online Reviews
No trust suggests no interactions. 15% of potential customers will not even consider working with a company they can't discover opinions about.
Source: Statuslabs
Reviews Shared On Twitter Can Increase Online Sales By 6.46%
Online review statistics reveal that reviews shared on Twitter, do more to grow sales than those on any other social media platform.
Source: Yotpo