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73 Percent Of Customers Believe Consumer Reviews Are More Vital Than Star And Number Rankings
Online review statistics make it clear people aren't pleased with ratings alone.
Written reviews make the statistics appear more authentic which is what the would-be customers are searching for. Nearly a third of customers state written reviews are the only function that makes them think the sites' reviews are appropriate and beneficial.
Source: Fan and Fuel
82 Percent Of Customers Visit Review Websites Due To The Fact That They Wish To Purchase A Service Or An Item And Want To Get The Facts About Business Products And Services.
Users come due to the fact that they have currently formed a buying decision. The bulk of them (89%) purchase within a week of their visit.
Source: RevLocal
15% Of Customers Don't Trust Businesses Without Having Online Reviews
No trust means no interactions. 15% of potential customers will not even consider doing business with a company they can't discover viewpoints about.
Source: Statuslabs
30% Of Customers Feel Favorable To A Business Which Answers Online Reviews
Communicating with your clients creates trust. Even something easy like reacting to their comments and reviews can make them feel valued.
As you may expect, clients who feel this way are going to spend more money with a business.
Source: Statuslabs
83% Of All Young Clients Were Asked To Submit A Review Recently
Of those invited, 80% of consumers did post a review. In general, businesses have asked 66% of all clients to post a review on their business.
Source: Brightlocal
61% Of Local Businesses Have An Average Rating Of 4 To 5 Stars
Generally two thirds of companies have excellent and awesome rankings. Only 5% of businesses have a rating listed below 3 stars.
Source: Brightlocal
54% Of Americans Pay The Most Attention To The Average Star Rating Of A Local Company
The star rating is the first thing customers see. Still, users focus on other aspects too, like the quantity, recency, length, and belief of reviews. Each of these alone affects more than a third of US customers.
Source: Statista
When Purchasing Home Electronics, 88% Of Americans Declared That Product Reviews Were The Most Influential Aspect
Stats reveal that reviews were more helpful than TV advertisements at 37%, social networks at 23% and display advertisements at 49%.
Source: Statista
89% Of Customers Read A Businesses Replies To Reviews
Not only do many consumers check out the review replies, 30% of them value them highly. Practically 96% read the replies to their own reviews.
Source: Brightlocal
Only 6% Of Customers Don't Trust Customer Reviews At All
According to consumer review data, a massive 19% of consumers always rely on online reviews and never ever a make a purchase without checking out reviews.
Source: Statista
More Than Half Of Consumers Will Not Utilize A Service If It Has Less Than A 4 Star Ranking
This stat is one of numerous that illustrate the value of online ratings. Now that news of client fulfillment travels this fast, keeping your clients happy is more important than ever.
57 percent of customers have actually searched for business with more than four stars in 2018, which is up from 48 percent in 2017.
11 percent looked just for businesses with a best five star ranking.
Source: Brightlocal
95 Percent Of Travelers Read Online Reviews Prior To Scheduling Travel Services
Leisure and business tourists alike read reviews to form a viewpoint. Business travelers read an average of 5 reviews vs. 6-7 for leisure travelers.
Source: Trust You