Most Local Businesses Have An Average Of 39 Google Reviews

Individuals like to share their experience after they have visited a vendor. Online review trends show people choose to comment if they had a positive experience, instead of a average or unfavorable one.

Source: Brightlocal

30% Of Clients Feel Comfortable With A Company Which Responds To Online Reviews

Keeping in touch with your clients builds their trust. Even something as basic as reacting to their reviews and comments can make them feel appreciated.

As you might expect, customers who feel this way are going to spend more money with a company.

Source: Statuslabs

61% Of Regional Businesses Have An Average Score Of 4 To 5 Stars

Overall 2 out of 3 companies have great and awesome ratings. Just 5% of businesses have a score listed below 3 stars.

Source: Brightlocal

54% Of Americans Pay The Most Attention To The Average Star Score Of A Local Business

The star rating is the first thing customers see. Still, users take notice of other factors as well, like the quantity, recency, length, and sentiment of reviews. Each of these alone influences more than a third of American customers.

Source: Statista

Just 44 Percent Of Local Companies Have Actually Accepted Their Google My Business Listing

That's 56% of your competition that aren't benefiting from their listing.

While business listings on the major review platforms are complimentary, a remarkably low number of companies actually utilize them.

Although we now know why customer reviews are so powerful, many businesses apparently do not.

Source: LsaInsider

88% Of Executives View Reputation Risk As A Top Business Problem

Reputation management statistics suggest a business's reputation doesn't impact just the clients. Prospective employees also look at ratings and read reviews.

Source: Deloitte

United States Consumers View "Product Performance" To Be The Most Helpful Information In Product Reviews

When individuals read reviews, they concentrate on various elements of the shopping experience. However according to online review stats, 60% of them are most thinking about the product's performance.

Customer satisfaction, product quality and quality in time are the next couple of considerations for more than 50% of American consumers.

Source: Statista

88% Of Americans Claimed That Product Reviews Were The Most Prominent Factor When Purchasing Home Electronics

Data reveal that reviews were more successful than TV advertisements at 37%, social networks at 23% and display ads at 49%.

Source: Statista

64% Of Americans Agree That User-generated Content (consumer Reviews) Improved Their Shopping Experience In 2017

30 percent of consumers who check out client reviews, concur that it increases their purchasing confidence.

Businesses utilize the reviews to improve their services and products.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

49% Of Consumers Consider The Quantity Of Online Reviews As An Important Consideration Of Their Purchasing Decision

Consumers value not only the quality or nature of the reviews, however they consider their number and recency also.

The share of clients, who take notice of the number of reviews is currently at 46 percent.

Source: Brightlocal

More Than Half Of Consumers Will Not Use A Company If It Has Less Than A 4 Star Rating

This stat is among many that show the significance of online scores. Now that news of customer satisfaction travels this quick, keeping your customers delighted is more crucial than ever.

57% of consumers have searched for companies with more than four stars in 2018, which is up from 48 percent in 2017.

11% looked only for services with a perfect five star rating.

Source: Brightlocal

15 Percent Of People Do Not Trust Businesses Without Having Online Reviews

No trust means no interactions. 15 percent of prospective consumers won't even think about working with a business they can't find opinions about.

Source: Statuslabs

53% Of Customers Expect Businesses To Answer Back Within A Week To Unfavorable Reviews

Online review statistics clarify that 63% of customer reviews stay without a reaction. That's too bad, because those companies are losing clients that way.

Source: Review Trackers

91% Of Businesses Think The Business's Star Rating Can Determine Whether They Win Or Lose A Possible Employee

The 86% of businesses doubt the integrity of online reviews. However, they realize the huge effect user ratings have on their business. Undesirable consumer or employee reviews can influence 90% of job seekers.

Source: Career Arc

89% Of Buyers Want To Read Reviews Using Their Smartphones

Be it through an app or a mobile web browser, folks choose to read reviews on their cell phones.

Source: Statista

70% Of Customers Choose To Learn About A Business Via Short Articles And Reviews, Instead Of Advertisements

Advertisements are all well and good, but it's worth attempting a different approach also. Reviews are by far the very best method to find the truth about a product or service.

Source: Statuslabs

72% Of Clients Will Not Take Action Before They Check Out Some Reviews

Regardless of how eye-catching your marketing is, you still need consumer reviews. There's no way around it. Customers are still ready to hear you out, but they rely on other individuals more.

Source: My Testimonial Engine