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Just 6% Of Consumers Do Not Rely On Consumer Reviews At All
According to consumer review stats, a massive 19 percent of customers always rely on online reviews and never a make a purchase without checking out reviews.
Source: Statista
Favorable Reviews Encourage 68 Percent Of Consumers To Use Local Businesses
Given that the vast majority of consumers read reviews, you would want yours to be appealing to new customers, right? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
71% Of Millennials Browse Customer Reviews Of Expert Services
Majority of all individuals in need of an expert service turn to online reviews.
According to online reviews statistics, 59% used online reviews to pick a physician or a lawyer.
Young people (age 18-35) are a lot more inclined to work with a professional based upon online reviews. Only 19% of millennials will consider employing a lawyer without any.
Source: Thomson Reuters
49 Percent Of Consumers Consider The Number Of Online Reviews As An Essential Consideration Of Their Buying Decision
Customers value not only the quality or nature of the reviews, however they consider their quantity and recency too.
The share of clients, who focus on the variety of reviews is presently at 46%.
Source: Brightlocal
95% Of Unsatisfied Clients Will Return To A Company If A Business Takes Care Of Problems Rapidly And Effectively
Clients don't expect you to be perfect. They do anticipate you to resolve things when they go wrong. If there is nothing else a company can do to resolve a problem, a simple coupon can say "We're sorry" in a more attractive way.
Source: SocialMediaToday
Reviews Are The Most Crucial Part Of The Purchase Decision For Over 90% Of USA Consumers
24% of US consumers consider reviews as 'extremely influential'.
To illustrate the value of online reviews and ratings, did you understand that 81 percent of customers will pay more for an item with reviews and those very same consumers are likewise happy to accept slower shipping times for such items.
Source: Turntonetworks
Reviews Shared On Twitter Can Improve Sales By 6.46 Percent
Online review stats show that reviews shared on Twitter, do more to grow sales than those on any other social media platform.
Source: Yotpo
61% Of Local Businesses Have An Average Ranking Of 4 To 5 Stars
Generally two-thirds of companies have good and exceptional scores. Just 5% of companies have a rating listed below 3 stars.
Source: Brightlocal
95 Percent Of Travelers Read Online Reviews Prior To Reserving Travel Services
Leisure and business tourists alike check out reviews to form an opinion. Business travelers check out an average of 5 reviews vs. 6-7 for leisure tourists.
Source: Trust You
United States Shoppers View "Product Performance" To Be The Most Helpful Information In Product Reviews
They focus on different elements of the shopping experience when people read reviews. But according to online review statistics, 60% of them are most interested in the item's performance.
Client satisfaction, product quality and quality over time are the next couple of considerations for more than 50% of USA consumers.
Source: Statista
89% Of Buyers Want To Read Reviews On Their Smartphones
Be it via an app or a mobile web browser, customers prefer to read reviews on their cell phones.
Source: Statista
90 Percent Of Clients Need Less Than 10 Reviews To Form A Viewpoint About A Business
You understand what individuals say about first impressions?
Users get their impression of your businesses through reviews. Normally through less than 10 of them.
If you do not have reviews on your website, consider asking your visitors to write one.
Source: Martech Zone