95% Of Unhappy Customers Will Return To A Company If A Company Deals With Problems Rapidly And Effectively

Clients don't anticipate you to be perfect. They do expect you to resolve things when they go wrong. If there's absolutely nothing else a business can do to fix a problem, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

91% Of Millennials Have Faith In Online Reviews As Much As Family And Friends

Online review stats position clients' reviews as the most reliable source of suggestions. Online reviews typically carry the very same weight as guidance from friends and family.

Source: Brightlocal

Positive Reviews Encourage 68 Percent Of Customers To Use Local Businesses

Considering that the large bulk of customers read reviews, you'd want yours to be appealing to brand-new consumers? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

The Majority Of Consumers Aged 25 To 34 Wrote Reviews

According to Statista, the younger generations are unsurprisingly the more vocal ones.

Source: Statista

Buyers Checking Out Reviews On A Mobile Device Are 127% Most Likely To Make A Purchase Than Desktop Users

Mobile users choose to get things done faster. Purchasing choices are made quickly.

Online reviews are certainly persuasive, yet marketers have not necessarily come to value the power of them.

Source: Martech Zone

60 Percent Of Consumers Seek Advice From Blog And Social Media Reviews On Their Cell Phones Prior To Shopping

In-store shopping is affected substantially by blogs and reviews on social media. With males being twice as likely to be influenced than ladies.

Reviews and ranking statistics show individuals value the opinion of peers more than any other content.

Source: Collective Bias

Unfavorable Reviews Can Increase Conversion By As Much As 85%

It sounds crazy, however negative reviews can be a positive force for users to spend more time on your website. According to online review data, people devote more than 5 times as long on a site when they check out negative reviews.

When there are a mix of negatives and positives, more than two thirds of users trust reviews more. If there aren't any unfavorable ones, an overwhelming 95 percent suspect censorship or fabricated reviews.

Source: Reevoo

70% Of Customers Need To Read At Least 4 Reviews Before They Can Trust A Business

Four reviews may be too few. Most people read much more reviews to get a clear view of how business is actually doing. Do not depend upon that statistic alone.

Source: Brightlocal

88% Of Americans Reported That Product Reviews Were The Most Influential Factor When Buying Home Electronic Devices

Statistics reveal that reviews were more helpful than Television ads at 37%, social media at 23% and display advertisements at 49%.

Source: Statista

Reviews Are The Most Vital Part Of The Purchase Decision For Over 90% Of American Customers

24% of US buyers consider reviews as 'very influential'.

To highlight the significance of online reviews and scores, did you understand that 81 percent of consumers will pay more for a product with reviews and those exact same customers are likewise happy to accept slower shipping times for such products.

Source: Turntonetworks

Just 6 Percent Of Customers Don't Rely On Customer Reviews At All

According to consumer review stats, a massive 19 percent of customers constantly rely on online reviews and never a make a purchase without reading reviews first.

Source: Statista

Over Half Of Consumers Will Not Utilize A Service If It Has Less Than A 4 Star Score

This stat is among many that highlight the value of online ratings. Now that news of consumer fulfillment travels this fast, keeping your consumers happy is more crucial than ever.

57 percent of consumers have actually looked for companies with more than four stars in 2018, which is up from 48 percent in 2017.

11% looked only for companies with a best five star score.

Source: Brightlocal

82% Of Customers Visit Review Websites Since They Wish To Purchase An Item Or A Service And Want To Get The Truth About Business Product Or Services.

Users come because they have actually already formed a buying decision. The majority of them (89 percent) buy within a week of their visit.

Source: RevLocal

83% Of Consumers Don't Rely On Advertising

The standard channels to reach customers aren't as prominent as they used to be. Most users who no longer trust advertisements pick to focus on customers' suggestions online.

Source: Statuslabs

The Average Review Word Count Has Actually Become 65% Much Shorter Since 2010

Currently reviews are much shorter, easier, and more straight to the point. The word count of a review in 2019 is comparable to that of tweet from twitter.

Source: Review Trackers