If It Has Unfavorable Reviews As Well, 52% Of Consumers Trust A Product More

We already touched upon the negative and positive reviews and their effect on customers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises warnings that perhaps the reviews are phony. People anticipate to see some negative reviews.

Source: Capterra

53% Of Consumers Expect Businesses To Respond Within A Week To Negative Reviews

Online review statistics prove that 63% of consumer reviews remain without a response. That's regrettable, due to the fact that those companies are losing clients that way.

Source: Review Trackers

If They Were Asked, 77% Of Consumers Would Likely Give A Review

More than a 35% would do it to notify others about their client encounter and 24% would certainly direct their review to the business itself.

Over a 26% would want to give a review to help other people with their decision making process.

Source: Podium

Consumers Could Invest 31% More With A Business That Has Fantastic Reviews

Take notice of this statistic. The better other users describe your product and services, the more money you can charge and customer review statistics show us exactly just how much more.

Source: Martech Zone

Facebook Reviews Affect More Than 50% Of Consumers' Purchasing Decisions

Facebook is presently the most popular social network which can likewise affect our buying preferences.

According to social media reviews statistics, Facebook impacts more than half of users' purchase decisions.

If it has positive reviews, Facebook reviews statistics reveal that four out of five users are most likely to trust a local business.

Source: RevLocal

More Than 4 Negative Reviews About A Business Or Product May Reduce Sales By 70%

One negative review is enough for 35 percent of a website's visitors to decide not to purchase. Three negative reviews can cost a business 59% fewer sales.

Naturally, they can be compensated by the large number of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

89% Of Clients Review A Businesses Feedback To Reviews

Not only do most individuals read the review replies, 30% of them value them highly. Nearly 96% read the replies to their own reviews.

Source: Brightlocal

Consumer Reviews On Items Are Trusted Nearly 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the manufacturers' description. People trust other peoples opinions before they ever trust what the producer states. The reason, manufacturers' descriptions are basically ads.

Source: Martech Zone

If A Business Deals With Problems Rapidly And Effectively, 95% Of Unhappy Clients Will Return To A Company

Consumers don't expect you to be perfect. They do anticipate you to remedy things when they go wrong. If there's absolutely nothing else a business can do to fix an issue, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

The Majority Of Best-selling Products Have An Average Score Of 4.2 To 4.7

You can't make everybody happy, which is why perfect 5 star rankings are suspicious. Somebody always has a little bit of a gripe. That's why it is abnormal to get perfect 5 star ratings. Sometimes a lower rating really helps your overall score.

According to client rating stats, conversion rates start to reduce as rankings rise above 4.7.

Source: Spiegel Research Center

64% Of Americans Agree That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017

30% of customers who read customer reviews, agree that it increases their purchasing confidence.

Businesses use the reviews to enhance their products and services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

USA Shoppers View "Product Performance" To Be The Most Useful Detail In Product Reviews

When individuals read reviews, they focus on different aspects of the shopping experience. However according to online review stats, 60% of them are most interested in the item's performance.

Client satisfaction, product quality and quality with time are the next few considerations for more than 50% of US clients.

Source: Statista

70% Of Consumers Need To Read At Least 4 Reviews Before They Can Rely On A Business

4 reviews may be too few. Most people read many more reviews to get a clear view of how business is actually doing. Don't depend on that statistic alone.

Source: Brightlocal

72% Of Customers Will Not Take Action Before They Read Some Reviews

No matter how alluring your marketing is, you still need customer reviews. There's no other way around it. Consumers are still happy to hear you out, but they rely on other people more.

Source: My Testimonial Engine