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67% Of Customers Report Reviews Are A "Extremely Crucial" Factor When Choosing A Service Provider
When clients need to pick a solution provider, reviews have a massive effect on their decision.
Source: DemandGenReport
Reviews Are The Most Crucial Part Of The Purchase Choice For Over 90% Of American Consumers
24% of US shoppers consider reviews as 'exceptionally influential'.
To show the significance of online reviews and rankings, did you understand that 81% of consumers will pay more for a product with reviews and those very same customers are likewise going to accept slower shipping times for such items.
Source: Turntonetworks
61 Percent Of Local Businesses Have An Average Ranking Of 4 Or 5 Stars
Overall two-thirds of companies have excellent and awesome scores. Just 5% of businesses have a score below 3 stars.
Source: Brightlocal
98 Percent Of Yelp's Browsers Purchased From A Business They Found On The Site
Typically, 142 million consumers check out Yelp on a monthly basis. This is as excellent a time as any if you haven't declared your free Yelp business page.
Source: RevLocal
95% Of Dissatisfied Consumers Will Go Back To A Business If A Business Manages To Resolve Problems Quickly And Efficiently
Customers don't expect you to be perfect. They do expect you to resolve things when they go wrong. If there's nothing else a business can do to fix a problem, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday
15 Percent Of Buyers Do Not Trust Businesses With No Online Reviews
No trust suggests no interactions. 15 percent of prospective customers will not even consider doing business with a business they can't find opinions about.
Source: Statuslabs
Online Item Reviews About An Item Can Improve Its Conversion Rate By More Than 270%
User review stats show the purchase likelihood for a product with 5 reviews is 270 percent higher than the very same item without reviews.
Source: Spiegel Research Center
Only 44% Of Local Businesses Have Claimed Their Google My Business Listing
That's 56 percent of your competitors that aren't taking advantage of their listing.
While business listings on the major review platforms are totally free, a surprisingly low number of companies really utilize them.
Although we now understand why client reviews are so powerful, many businesses obviously do not.
Source: LsaInsider
Negative Reviews Can Improve Conversion By Up To 85%
It sounds crazy, however negative reviews can be a positive force for users to devote more time on your site. According to online review stats, people devote more than 5 times as long on a website when they check out negative reviews.
More than two-thirds of users trust reviews more when there are a mix of negatives and positives. If there aren't any negative ones, a frustrating 95% suspect censorship or faked reviews.
Source: Reevoo
Reviews Are The 3rd Most Influential Ranking Element For Google's Local 3 Pack
Review signals (amount, diversity, and so on) account for 15.44% of Google's algorithm for local ranking.
Only Google My Business signals, like distance and keywords represent 25.12%, and link signals at 16.53%, are more crucial than reviews as far as ranking factors go for the local 3 pack.
Source: Moz
83% Of All Younger Buyers Were Invited To Give A Review Recently
Of those asked, 80% of clients did submit a review. Overall, companies have actually asked 66% of all customers to give a review on their company.
Source: Brightlocal
Customers Might Spend 31% More With A Business That Has Excellent Reviews
Pay attention to this statistic. The better other users explain your product and services, the more money you can charge and customer review statistics show us exactly how much more.
Source: Martech Zone