95% Of Disappointed Clients Will Go Back To A Company If A Business Makes An Effort To Resolve Problems Rapidly And Efficiently

Customers do not expect you to be perfect. They do expect you to resolve things when they go wrong. If there's nothing else a company can do to deal with an issue, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

The Typical Review Length Has Actually Gotten 65% Shorter Since 2010

At this present time reviews are shorter, easier, and more straight to the point. The length of a review in 2019 is comparable to that of tweet from twitter.

Source: Review Trackers

72 Percent Of Consumers Won't Take Action Unless They Read Some Reviews

Regardless of how eye-catching your marketing is, you still need client reviews. There is no skirting around it. Customers are still ready to hear you out, but they rely on other individuals more.

Source: My Testimonial Engine

70% Of Consumers Need To Check Out At Least 4 Reviews Before They Can Trust A Business

Four reviews may be too few. The majority of people read much more reviews to get a clear view of how the business is actually doing. Do not depend on that fact alone.

Source: Brightlocal

90 Percent Of Site Visitors Need Less Than 10 Reviews To Form A Viewpoint About A Business

You understand what individuals say about very first impressions?

Users get their impression of your businesses through reviews. Generally through less than 10 of them.

If you don't have reviews on your site, consider asking your visitors to write one.

Source: Martech Zone

Only 44% Of Local Businesses Have Actually Claimed Their Google My Business Listing

That's 56 percent of your competition that aren't benefiting from their listing.

While business listings on the significant review platforms are totally free, a surprisingly low number of companies in fact use them.

Although we now understand why customer reviews are so effective, the majority of businesses obviously don't.

Source: LsaInsider

98 Percent Of Yelp's Visitors Bought From A Business They Found On The Website

Normally, 142 million customers visit Yelp monthly. This is as excellent a time as any if you haven't declared your totally free Yelp business page.

Source: RevLocal

Software Application Reviews Influence Over 98% Of All Buyers

18 percent of software application purchasers consider reviews to be an essential factor in the purchase process. Software reviews have no impact whatsoever on only 2% of customers. Two thirds of them read more than 6 reviews to decide and 14 percent of them read more than 20 reviews.

Source: Capterra

54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Organization

The star ranking is the first thing customers see. Still, users focus on other elements also, like the amount, recency, length, and belief of reviews. Each of these alone influences more than a 3rd of United States consumers.

Source: Statista

89% Of Shoppers Want To Read Reviews On Their Mobile Phones

Be it through an app or a mobile web browser, folks prefer to read reviews on their mobile phones.

Source: Statista

53% Of Customers Expect Businesses To Answer Back Within A Week To Unfavorable Reviews

Online review statistics reveal that 63% of customer reviews remain without a response. That's regrettable, since those companies are losing customers that way.

Source: Review Trackers

US Shoppers Consider "Product Performance" To Be The Most Helpful Info In Product Reviews

They focus on different aspects of the shopping experience when people check out reviews. But according to online review stats, 60% of them are most thinking about the item's performance.

Client satisfaction, product quality and quality over time are the next few considerations for more than 50% of US customers.

Source: Statista

52% Of Customers Rely On A Product More If It Has Unfavorable Reviews Also

We already discussed the positive and negative reviews and their effect on consumers. However, all products have their faults, if all of a products reviews are positive, it raises warnings that possibly the reviews are phony. People expect to see some negative reviews.

Source: Capterra

95 Percent Of Travelers Read Online Reviews Prior To Booking Travel Related Services

Leisure and business tourists alike read reviews to form a viewpoint. Business travelers read an average of 5 reviews vs. 6-7 for leisure travelers.

Source: Trust You