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A One Star Boost In Score Can Lead To A 5% To 9% Increase In Business Earnings
Businesses that treat consumers well typically flourish, review websites help make sure of that.
Source: Statuslabs
30% Of Consumers Feel Comfortable With A Company Which Answers Online Reviews
Corresponding with your customers builds their trust. Even something easy like responding to their reviews and comments can make them feel valued.
As you might anticipate, customers who feel this way are more willing to spend more money with a business.
Source: Statuslabs
53% Of Customers Anticipate Companies To Reply Within A Week To Unfavorable Reviews
Online review stats prove that 63% of client reviews remain without a reply. That's too bad, since those companies are losing clients that way.
Source: Review Trackers
Online Reviews Impact 67.7% Of Consumer Purchasing Decisions
More than 2 thirds of buyers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
71% Of Millennials Browse Consumer Reviews Of Expert Services
Majority of all individuals in need of a professional service turn to online reviews.
According to online reviews data, 59% used online reviews to pick a lawyer or a doctor.
Young people (age 18-35) are much more likely to employ a professional based on online reviews. Just 19% of millennials will consider working with an attorney without any.
Source: Thomson Reuters
Customer Reviews On Products Are Relied On Almost 12 Times More Than The Makers' Descriptions
Word-of-mouth reviews are miles ahead of the manufacturers' description. People trust other peoples viewpoints before they ever trust what the manufacturer says. The reason, manufacturers' descriptions are generally ads.
Source: Martech Zone
If They Were Asked, 77% Of Clients Would Likely Leave A Review
More than a 35% would post a review to inform others about their consumer encounter and 24% would probably direct their review to the company itself.
Over a 26% would want to post a review to assist other individuals with their choice making process.
Source: Podium
If It Has Unfavorable Reviews As Well, 52% Of Consumers Trust An Item More
We already discussed the negative and positive reviews and their result on customers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises red flags that perhaps the reviews are fake. Consumers expect to see some unfavorable reviews.
Source: Capterra
Reviews Are The Most Vital Part Of The Purchase Decision For Over 90% Of US Consumers
24% of US shoppers consider reviews as 'incredibly influential'.
To illustrate the importance of online reviews and rankings, did you understand that 81% of customers will pay more for a product with reviews and those same consumers are likewise happy to accept slower shipping times for such products.
Source: Turntonetworks
49% Of Customers Consider The Number Of Online Reviews As A Necessary Factor In Their Purchasing Decision
Customers value not only the quality or nature of the reviews, but they consider their quantity and recency also.
The share of consumers, who take notice of the number of reviews is currently at 46 percent.
Source: Brightlocal
Only 44% Of Local Businesses Have Claimed Their Google My Business Listing
That's 56% of your competition that aren't taking advantage of their listing.
While business listings on the significant review platforms are complimentary, a surprisingly low number of businesses in fact make use of them.
Although we now know why customer reviews are so effective, many businesses apparently don't.
Source: LsaInsider
Reviews Shared On Twitter Can Grow Revenues By 6.46%
Online review data show that reviews shared on Twitter, do more to increase sales than those on any other social media platform.
Source: Yotpo
Software Application Reviews Impact Over 98% Of All Purchasers
18% of software application buyers consider reviews to be an important factor in the purchase procedure. Software reviews have no impact whatsoever on only 2 percent of consumers. Two-thirds of them read more than six reviews to decide and 14 percent of them read more than 20 reviews.
Source: Capterra
63.6 Percent Of Customers Visit Google To Look For Reviews Of A Business
Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and 3rd, leaving Facebook (23%) at the end.
These online review stats show the general popularity of a site can just presume when it concerns trust.
Source: Review Trackers