If A Company Makes An Effort To Fix Issues Quickly And Efficiently, 95% Of Dissatisfied Customers Will Return To A Business

Clients don't expect you to be perfect. They do expect you to take care of things when they go wrong. If there is absolutely nothing else a business can do to fix a problem, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

Reviews Are The Most Vital Part Of The Purchase Choice For Over 90% Of US Consumers

24% of US shoppers consider reviews as 'incredibly influential'.

To show the significance of online reviews and rankings, did you know that 81% of consumers will pay more for a product with reviews and those exact same clients are likewise ready to accept slower shipping times for such items.

Source: Turntonetworks

Customers Could Spend 31% More With A Business That Has Great Reviews

Focus on this fact. The more detailed other users explain your service or product, the more cash you can charge and consumer review statistics reveal to us precisely how much more.

Source: Martech Zone

53% Of Americans Consider Product Reviews And Ratings As The Most Important Part Of Online Shopping.

Today's consumers are smart and desire the best bang for their dollar. It's not surprising that that they consider reading reviews as a big part of the buying decision.

Source: Statista

90 Percent Of Site Visitors Require Less Than 10 Reviews To Form An Opinion About A Business

You understand what individuals say about first impressions?

Users get their first impression of your businesses through reviews. Usually through less than 10 of them.

If you don't have reviews on your website, think about asking your visitors to compose one.

Source: Martech Zone

91% Of Companies Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Potential Employee

The 86% of companies doubt the integrity of online reviews. Nonetheless, they realize the massive impact user rankings have on their business. Undesirable customer or employee reviews can affect 90% of job seekers.

Source: Career Arc

77% Of Consumers Do Not Trust Reviews That Are Older Than 3 Months

Customers don't care how great your service or product was in the past. Part of why online reviews matter is because they are fresh and relevant.

Consumers know businesses lose their touch all the time, which is why most of them find older reviews irrelevant.

It is for this reason that companies need to be continuously asking for reviews.

Source: Statuslabs

Clients Checking Out Reviews On A Mobile Phone Are 127% Most Likely To Make A Purchase Than Desktop Users

Mobile users prefer to get things done much faster. Purchasing decisions are made quickly.

Online reviews are clearly convincing, yet marketers haven't necessarily come to value the power of them.

Source: Martech Zone

Software Application Reviews Influence Over 98% Of All Purchasers

18 percent of software buyers consider reviews to be an essential factor in the purchase process. Software reviews have no effect whatsoever on only 2% of consumers. Two thirds of them read more than 6 reviews to make up their mind and 14% of them read more than 20 reviews.

Source: Capterra

53% Of Consumers Expect Businesses To Respond Within A Week To Negative Reviews

Online review statistics show that 63% of consumer reviews stay without a reply. That's too bad, because those companies are losing customers that way.

Source: Review Trackers

72 Percent Of Customers Won't Take Action Before They Check Out Some Reviews

Regardless of how attractive your marketing is, you still require consumer reviews. There's no other way around it. Customers are still ready to hear you out, but they trust other individuals more.

Source: My Testimonial Engine

70 Percent Of Consumers Choose To Discover A Business Through Short Articles And Reviews, Instead Of Advertisements

Ads are all well and good, however it deserves attempting a different approach too. Reviews are without a doubt the very best way to discover the truth about a service or product.

Source: Statuslabs

63.6% Of Customers Go To Google To Check For Reviews Of A Business

Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and 3rd, leaving Facebook (23%) behind.

When it comes to trust, these online review stats show the general appeal of a site can only go so far.

Source: Review Trackers

98 Percent Of Yelp's Visitors Purchased From A Business They Discovered On The Website

Typically, 142 million customers visit Yelp every month. If you have not claimed your free Yelp business page, this is as excellent a time as any.

Source: RevLocal

Many Local Companies Have An Average Of 39 Google Reviews

Individuals like to share their experience after they've gone to a vendor. Online review trends reveal individuals choose to comment if they had a favorable experience, rather than a negative or mediocre one.

Source: Brightlocal

74 Percent Of Local Companies Have At Least 1 Google Review

One review is far from sufficient to enhance your website's SERP ranking.

Looking at online ratings data, we learnt that a company requires to have approximately 40 reviews before customers "Award" it with a star.

Source: Brightlocal

A Single Business Review Can Raise Its Conversions By 10%

Online review statistics reveal user-generated material can do miracles in regards to conversions.

A single review can have an enormous influence on your business.

A hundred reviews can raise your conversion rates by as much as 37 percent. Two hundred can offer a mind-blowing 44% boost.

Source: RevLocal