71% Of Millennials Search Customer Reviews Of Expert Services

Majority of all people in need of an expert service turn to online reviews.

According to online reviews statistics, 59% utilized online reviews to choose a legal representative or a doctor.

Younger people (age 18-35) are even more inclined to employ a professional based on online reviews. Only 19% of millennials will think about working with a lawyer without any.

Source: Thomson Reuters

A One Star Boost In Rating Can Result In A 5% To 9% Increase In Business Earnings

Businesses that treat consumers well typically prosper, review sites help ensure of that.

Source: Statuslabs

67% Of Customers Claim That Reviews Are A "Very Important" Factor When Picking A Solution Provider

When consumers have to select a solution provider, reviews have an enormous influence on their decision.

Source: DemandGenReport

Software Application Reviews Influence Over 98 Percent Of All Purchasers

18% of software application buyers consider reviews to be an important factor in the purchase process. Software application reviews have no impact whatsoever on just 2 percent of consumers. Two-thirds of them read more than six reviews to make up their mind and 14 percent of them read more than 20 reviews.

Source: Capterra

73 Percent Of Customers Believe Written Reviews Are More Vital Than Star And Number Scores

Online review stats make it clear people aren't pleased with ratings alone.

Customer reviews make the stats appear more genuine which is what the would-be customers are searching for. Practically a third of customers state composed reviews are the only feature that makes them believe the sites' reviews are relevant and beneficial.

Source: Fan and Fuel

60 Percent Of Consumers Check Out Blog And Social Media Network Reviews On Their Mobile Phones Before Shopping

In-store shopping is influenced substantially by blogs and reviews on social networks. With men being twice as likely to be influenced than women.

Reviews and rating data show people value the opinion of peers more than any other content.

Source: Collective Bias

95% Of Unsatisfied Customers Will Go Back To A Company If A Company Makes An Effort To Resolve Issues Rapidly And Efficiently

Consumers don't expect you to be perfect. They do anticipate you to deal with things when they go wrong. If there's absolutely nothing else a company can do to fix an issue, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

A Lot Of Local Businesses Have An Average Of 39 Google Reviews

People like to share their experience after they've visited a vendor. Online review trends show individuals prefer to comment if they had a positive experience, instead of a negative or average one.

Source: Brightlocal

When Buying Home Electronics, 88% Of Americans Claimed That Product Reviews Were The Most Prominent Aspect

Data reveal that reviews were more successful than TV ads at 37%, social media at 23% and display advertisements at 49%.

Source: Statista

Only 6 Percent Of Consumers Don't Trust Consumer Reviews At All

According to customer review stats, a tremendous 19 percent of customers always trust online reviews and never ever a make a purchase without reading reviews initially.

Source: Statista

Consumer Reviews On Products Are Trusted Nearly 12 Times More Than The Manufacturers' Descriptions

Word-of-mouth reviews are miles ahead of the producers' description. People trust other peoples viewpoints before they ever trust what the maker states. The reason, manufacturers' descriptions are generally ads.

Source: Martech Zone

If They Were Asked, 77% Of Consumers Would Certainly Leave A Review

More than a 35% would leave a review to inform others about their customer experience and 24% would certainly direct their review to the company itself.

Over a 26% would be willing to post a review to help other individuals with their decision making process.

Source: Podium