53% Of Customers Expect Businesses To Reply Within A Week To Negative Reviews

Online review statistics reveal that 63% of client reviews stay without a reply. That's regrettable, due to the fact that those companies are losing customers that way.

Source: Review Trackers

Many Best-selling Products Have An Average Ranking Of 4.2 To 4.7

You can't make everyone pleased, which is why perfect 5 star rankings are suspicious. Somebody always has a bit of a gripe. That's why it is unnatural to get perfect 5 star rankings. Often a lower score actually helps your overall score.

According to customer rating statistics, conversion rates start to decrease as scores rise above 4.7.

Source: Spiegel Research Center

77% Of Buyers Don't Rely On Reviews That Are Older Than Three Months

Customers don't care how good your product or service was in the past. Part of why online reviews matter is because they are relevant and fresh.

Consumers know businesses lose their touch all the time, which is why the majority of them find older reviews irrelevant.

It is for this reason that businesses need to be continuously requesting reviews.

Source: Statuslabs

63.6 Percent Of Consumers Go To Google To Look For Reviews Of A Business

Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) at the bottom of the list.

When it comes to trust, these online review stats show the general appeal of a website can only go so far.

Source: Review Trackers

The Majority Of Local Companies Have Approximately 39 Google Reviews

Individuals like to share their experience after they have visited a vendor. Online review trends reveal individuals choose to comment if they had a positive experience, instead of a negative or mediocre one.

Source: Brightlocal

89% Of Customers Choose To Read Reviews Using Their Mobile Devices

Be it by means of an app or a mobile internet browser, people young and old prefer to read reviews on their cell phones.

Source: Statista

49 Percent Of Consumers Consider The Quantity Of Online Reviews As A Vital Consideration Of Their Buying Decision

Customers value not just the quality or nature of the reviews, however they consider their number and recency too.

The share of clients, who pay attention to the variety of reviews is currently at 46 percent.

Source: Brightlocal

Customers Might Spend 31 Percent More With A Business That Has Excellent Reviews

Focus on this fact. The more detailed other users explain your service or product, the more cash you can charge and customer review stats show us exactly just how much more.

Source: Martech Zone

Google Accounts For 57.5% Of All Reviews World-wide

As can be expected, Google is in the lead, followed by Facebook, TripAdvisor and others.

These are the online reviews distribution rankings:

Google with 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others with 8.6%.

Source: Review Trackers

70% Of Customers Need To Check Out A Minimum Of 4 Reviews Before They Can Trust A Business

Four reviews may be too few. The majority of people read much more reviews to get an idea of how business is in fact doing. Do not depend on that figure alone.

Source: Brightlocal

Favorable Reviews Motivate 68 Percent Of Customers To Use A Local Business

Considering that the large bulk of consumers read reviews, you'd want yours to be enticing to brand-new consumers, right? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

Almost All Customers, Who Use Online Reviews, Read Them Very Early In The Buying Process

Let's say you wish to purchase a new vehicle and there are a number of models which fit your criteria. How do you pick the very best one for you? Well, you read the reviews.

With the help of other people, you quickly pick a model that works for you. That's how favorable reviews convert consumers into customers.

Source: Consumer Affairs

95% Of Travelers Read Online Reviews Prior To Booking Travel Services

Leisure and business travelers alike check out reviews to form a viewpoint. Business tourists read an average of 5 reviews vs. 6-7 for leisure travelers.

Source: Trust You

Half Of All Of The Millennial's "Always" Check Out Online Reviews For Businesses

Younger people know the value of being informed. User-generated content has an unassailable impact on customers.

They will understand what they've been missing out on if businesses stop to think about the power of client reviews over millennials. Older individuals are various though, only 6% of individuals aged 55 or older check out reviews.

Source: Brightlocal

15% Of Buyers Do Not Trust Businesses Without Online Reviews

No trust suggests no interactions. 15 percent of possible customers will not even consider working with a company they can't find opinions about.

Source: Statuslabs

86% Of Customers Would Think About Writing A Review For A Business

Your customers are your most valuable resource, and it's not just because of the money they invest at your business. If you provide a good experience, they will be willing to share it.

Source: Brightlocal

67% Of Consumers Claim Reviews Are A "Very Important" Factor When Choosing A Service Provider

When clients need to choose a solution provider, reviews have a massive effect on their decision.

Source: DemandGenReport