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Unfavorable Reviews Can Improve Conversion By Up To 85%
It sounds crazy, but negative reviews can be a positive force for users to spend more time on your site. According to online review stats, people devote more than 5 times as long on a website when they read negative reviews.
More than two thirds of users trust reviews more when there are a mix of positives and negatives. If there aren't any unfavorable ones, an overwhelming 95 percent suspect censorship or fabricated reviews.
Source: Reevoo
88% Of Executives Judge Reputation Risk As A Leading Business Concern
Reputation management statistics indicate a business's reputation does not affect just the consumers. Potential employees also look at rankings and read reviews.
Source: Deloitte
61 Percent Of Regional Businesses Have An Average Score Of 4 Or 5 Stars
Overall two-thirds of companies have excellent and awesome scores. Just 5% of companies have a score listed below 3 stars.
Source: Brightlocal
73% Of Consumers Believe Consumer Reviews Are More Crucial Than Star And Number Ratings
Online review statistics make it clear people aren't satisfied with ratings alone.
Client reviews make the statistics appear more authentic which is what the would-be consumers are looking for. Nearly a 3rd of customers state composed reviews are the only function that makes them think the sites' reviews are relevant and helpful.
Source: Fan and Fuel
A Solitary Business Review Can Raise Its Conversions By 10 Percent
Online review statistics show user-generated material can do wonders in terms of conversions.
A single review can have a huge impact on your business.
A hundred reviews can increase your conversion rates by as much as 37%. 2 hundred can offer a mind-blowing 44% boost.
Source: RevLocal
Customers Could Spend 31 Percent More With A Business That Has Excellent Reviews
Pay attention to this statistic. The better other users explain your services or product, the more cash you can charge and customer review statistics reveal to us exactly just how much more.
Source: Martech Zone
89% Of Consumers Read A Companies Replies To Reviews
Not only do most clients check out the review replies, 30% of them value them highly. Almost 96% read the reactions to their own reviews.
Source: Brightlocal
Over Half Of Customers Will Not Use A Company If It Has Less Than A 4 Star Score
This stat is one of many that highlight the value of online rankings. Now that news of client satisfaction travels this fast, keeping your clients delighted is more vital than ever.
57% of consumers have actually looked for business with more than 4 stars in 2018, which is up from 48% in 2017.
Moreover, 11 percent looked only for businesses with a perfect five star ranking.
Source: Brightlocal
Favorable Reviews Motivate 68 Percent Of Customers To Use Local Businesses
Since the large majority of customers read reviews, you'd want yours to be appealing to new consumers? Keep them short, positive and sweet.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
64 Percent Of Americans Concur That User-generated Content (customer Reviews) Enhanced Their Shopping Experience In 2017
30% of consumers who check out consumer reviews, concur that it increases their purchasing confidence.
Organizations use the reviews to improve their services and products.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
77% Of Customers Would Certainly Post A Review If They Were Asked
More than a 35% would do it to inform others about their consumer encounter and 24% would likely direct their review to the company itself.
Over a 26% would be willing to submit a review to help other individuals with their choice making process.
Source: Podium
49 Percent Of Customers Consider The Quantity Of Online Reviews As A Necessary Consideration Of Their Purchasing Decision
Consumers value not only the quality or nature of the reviews, but they consider their quantity and recency too.
The share of customers, who focus on the number of reviews is currently at 46 percent.
Source: Brightlocal