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89% Of Customers Prefer To Read Reviews Using Their Cell Phones
Be it via an app or a mobile browser, folks choose to read reviews on their phones.
Source: Statista
Majority Of Customers Won't Utilize A Service If It Has Less Than A 4 Star Ranking
This stat is among numerous that highlight the significance of online rankings. Now that news of consumer satisfaction travels this quick, keeping your customers pleased is more important than ever.
57 percent of customers have searched for business with more than 4 stars in 2018, which is up from 48 percent in 2017.
11% looked just for companies with a perfect five star ranking.
Source: Brightlocal
Reviews Are The Most Essential Part Of The Purchase Choice For Over 90% Of American Customers
24% of US shoppers consider reviews as 'extremely influential'.
To illustrate the significance of online reviews and ratings, did you know that 81 percent of consumers will pay more for an item with reviews and those same clients are also going to accept slower shipping times for such items.
Source: Turntonetworks
72% Of Customers Won't Take Action Unless They Read Some Reviews
Irrespective of how captivating your marketing is, you still need client reviews. There's no skirting around it. Consumers are still willing to hear you out, however they rely on other individuals more.
Source: My Testimonial Engine
If A Company Deals With Problems Rapidly And Efficiently, 95% Of Unhappy Clients Will Return To A Business
Customers do not expect you to be perfect. When things go wrong, they do anticipate you to remedy things. If there is absolutely nothing else a company can do to fix an issue, a simple coupon can say "We're sorry" in a more attractive way.
Source: SocialMediaToday
88% Of Executives Regard Reputation Risk As A Top Business Concern
Reputation management stats indicate a company's reputation doesn't affect simply the customers. Potential employees also take a look at rankings and read reviews.
Source: Deloitte
83% Of All Younger Customers Were Invited To Submit A Review Recently
Of those asked, 80% of clients did post a review. Overall, businesses have asked 66% of all consumers to post a review on their business.
Source: Brightlocal
30% Of Clients Feel Positive About A Business Which Reacts To Online Reviews
Communicating with your consumers establishes trust. Even something easy like reacting to their comments and reviews can make them feel appreciated.
As you may anticipate, customers who feel this way are happy to spend more money with a company.
Source: Statuslabs
Consumer Reviews On Items Are Trusted Almost 12 Times More Than The Manufacturers' Descriptions
Word-of-mouth reviews are miles ahead of the producers' description. People trust other peoples viewpoints before they ever trust what the maker says. The reason, producers' descriptions are essentially ads.
Source: Martech Zone
63.6% Of Consumers Go To Google To Read Reviews Of A Business
Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and 3rd, leaving Facebook (23%) at the bottom of the list.
When it comes to trust, these online review statistics show the general popularity of a website can only go so far.
Source: Review Trackers
86 Percent Of Customers Would Consider Composing A Review For A Business
Your customers are your most valuable resource, and it's not just because of the money they spend at your business. If you give them an excellent experience, they will want to share it.
Source: Brightlocal
Just 6% Of Consumers Do Not Rely On Customer Reviews At All
According to client review data, a tremendous 19 percent of customers always rely on online reviews and never ever a make a purchase without reading reviews.
Source: Statista
15 Percent Of Visitors Do Not Trust Businesses Without Having Online Reviews
No trust indicates no interactions. 15% of prospective customers will not even think about doing business with a business they can't discover viewpoints about.
Source: Statuslabs
88% Of Americans Revealed That Product Reviews Were The Most Influential Factor When Purchasing Home Electronics
Stats reveal that reviews were more successful than TV advertisements at 37%, social media at 23% and display ads at 49%.
Source: Statista