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15% Of People Don't Trust Businesses Without Having Online Reviews
No trust indicates no interactions. 15% of prospective customers won't even think about doing business with a business they can't discover opinions about.
Source: Statuslabs
64% Of Americans Concur That User-generated Content (consumer Reviews) Enhanced Their Shopping Experience In 2017
30% of consumers who check out client reviews, concur that it increases their buying confidence.
Businesses utilize the reviews to improve their products and services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
US Consumers Regard "Product Performance" To Be The Most Useful Detail In Product Reviews
They focus on various aspects of the shopping experience when people check out reviews. However according to online review statistics, 60% of them are most thinking about the item's performance.
Customer satisfaction, product quality and quality over time are the next few factors to consider for more than 50% of US customers.
Source: Statista
When Buying Home Electronic Devices, 88% Of Americans Declared That Product Reviews Were The Most Prominent Element
Statistics reveal that reviews were more beneficial than Television advertisements at 37%, social media at 23% and display advertisements at 49%.
Source: Statista
91% Of Millennials Trust In Online Reviews As Much As Family And Friends
Online review statistics put customers' reviews as the most trustworthy source of suggestions. Online reviews generally carry the same weight as guidance from family and friends.
Source: Brightlocal
Customer Reviews On Products Are Relied On Almost 12 Times More Than The Makers' Descriptions
Word-of-mouth reviews are miles ahead of the producers' description. People trust other peoples opinions before they ever trust what the manufacturer says. The reason, producers' descriptions are essentially advertisements.
Source: Martech Zone
If They Were Asked, 77% Of Consumers Would Probably Post A Review
More than a 35% would leave a review to advise others about their consumer experience and 24% would rather direct their review to the business itself.
Over a 26% would want to leave a review to assist other people with their decision making process.
Source: Podium
Online Reviews Impact 67.7% Of Customer Buying Decisions
More than 2 thirds of buyers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
90 Percent Of Users Require Less Than 10 Reviews To Form A Viewpoint About A Business
You know what people say about first impressions, right?
Users get their impression of your businesses through reviews. Generally through less than 10 of them.
Think about asking your visitors to write one if you do not have reviews on your site.
Source: Martech Zone
Reviews Are The 3rd Most Influential Ranking Factor For Google's Local 3 Pack
Review signals (amount, variety, etc.) account for 15.44% of Google's algorithm for local ranking.
Only Google My Business signals, like proximity and keywords account for 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking factors go for the local 3 pack.
Source: Moz
30% Of Consumers Feel Comfortable With A Company Which Answers Online Reviews
Staying connected with your clients builds their trust. Even something as basic as responding to their remarks and reviews can make them feel valued.
As you might anticipate, clients who feel this way are going to spend more cash with a company.
Source: Statuslabs
More Than Half Of Customers Aged 25 To 34 Published Reviews
According to Statista, the younger generations are seemingly the more vocal ones.
Source: Statista
53% Of Consumers Anticipate Businesses To Respond Within A Week To Unfavorable Reviews
Online review statistics prove that 63% of customer reviews go on without a reply. That's regrettable, because those companies are losing clients that way.
Source: Review Trackers
Unfavorable Reviews Can Improve Conversion By As Much As 85 Percent
It sounds crazy, however negative reviews can be a positive force for users to devote more time on your website. According to online review statistics, individuals devote more than five times as long on a site when they check out negative reviews.
When there are a mix of negatives and positives, more than two-thirds of users trust reviews more. An overwhelming 95% suspect censorship or fabricated reviews if there aren't any unfavorable ones.
Source: Reevoo
71% Of Millennials Browse Customer Reviews Of Expert Services
Majority of all individuals in need of an expert service turn to online reviews.
According to online reviews statistics, 59% used online reviews to pick a lawyer or a doctor.
Young people (age 18-35) are a lot more inclined to employ an expert based upon online reviews. Just 19% of millennials will consider hiring a lawyer without any.
Source: Thomson Reuters
88% Of Executives View Reputation Risk As A Leading Business Issue
Reputation management statistics suggest a business's reputation does not affect simply the customers. Prospective team members also take a look at scores and read reviews.
Source: Deloitte