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88% Of Executives Consider Reputation Risk As A Top Business Concern
Reputation management statistics suggest a business's reputation does not impact just the clients. Prospective team members also take a look at rankings and take a look at reviews.
Source: Deloitte
Google Accounts For 57.5 Percent Of All Reviews World Wide
As can be expected, Google is in the lead, followed by Facebook, TripAdvisor and others.
These are the online reviews distribution rankings:
Google with 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others with 8.6%.
Source: Review Trackers
15 Percent Of Visitors Do Not Trust Businesses With No Online Reviews
No trust indicates no interactions. 15 percent of potential clients won't even consider doing business with a business they can't discover opinions about.
Source: Statuslabs
89% Of Consumers Browse A Companies Responses To Reviews
Not only do most customers check out the review replies, 30% of them value them highly. Practically 96% read the responses to their own reviews.
Source: Brightlocal
64 Percent Of Americans Agree That User-generated Content (customer Reviews) Improved Their Shopping Experience In 2017
30% of customers who read consumer reviews, agree that it increases their buying confidence.
Businesses use the reviews to improve their products and services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
Many Best Selling Products Have A Typical Ranking Of 4.2 To 4.7
You can't make everybody delighted, which is why perfect 5 star ratings are suspicious. Someone always has a bit of a gripe. That's why it is abnormal to get perfect 5 star rankings. In some cases a lower score really helps your overall score.
According to client rating stats, conversion rates begin to decrease as rankings rise above 4.7.
Source: Spiegel Research Center
United States Consumers Regard "Product Performance" To Be The Most Helpful Info In Product Reviews
They focus on various aspects of the shopping experience when people check out reviews. However according to online review statistics, 60% of them are most interested in the item's performance.
Customer satisfaction, product quality and quality in time are the next few factors to consider for more than 50% of US clients.
Source: Statista
Favorable Reviews Motivate 68 Percent Of Customers To Choose Local Businesses
Considering that the large bulk of consumers check out reviews, you'd want yours to be appealing to new customers? Keep them short, positive and sweet.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
60 Percent Of Customers Seek Advice From Blog And Social Media Network Reviews On Their Mobile Phones Before Shopping
In-store shopping is affected substantially by blogs and reviews on social media. With males being two times as likely to be influenced than ladies.
Reviews and score stats show people value the opinion of peers more than any other content.
Source: Collective Bias
90 Percent Of Users Need Less Than 10 Reviews To Form A Viewpoint About A Business
You know what individuals state about first impressions, right?
Users get their impression of your businesses through reviews. Normally through less than 10 of them.
Consider asking your visitors to compose one if you do not have reviews on your site.
Source: Martech Zone
86% Of Customers Would Think About Composing A Review For A Business
Your clients are your most important resource, and it's not just because of the money they invest at your business. If you provide an excellent experience, they will be willing to share it.
Source: Brightlocal
Reviews Posted On Twitter Can Help Improve Online Sales By 6.46 Percent
Online review data reveal that reviews shared on Twitter, do more to increase sales than those on any other social media platform.
Source: Yotpo
77% Of Clients Don't Trust Reviews That Are Older Than 3 Months
Customers don't care how good your product or service was in the past. Since they are fresh and relevant, is part of why online reviews matter.
Consumers know businesses lose their touch all the time, which is why most of them find older reviews irrelevant.
It is for this reason that companies should to be continuously asking for reviews.
Source: Statuslabs
A One Star Increase In Rating Can Lead To A 5% To 9% Boost In Business Profits
Businesses that treat customers honorably typically flourish, review sites help ensure of that.
Source: Statuslabs
53 Percent Of Americans Consider Item Reviews And Ratings As The Most Essential Part Of Online Shopping.
Today's shoppers are smart and want the very best bang for their buck. It's no surprise that they consider checking out reviews as a big part of the buying decision.
Source: Statista
89% Of Consumers Prefer To Read Reviews On Their Smart Devices
Be it by means of an app or a mobile internet browser, people young and old choose to read reviews on their mobile phones.
Source: Statista
A Solitary Business Review Can Lift Its Conversions By 10%
Online review statistics show user-generated content can do wonders in regards to conversions.
A single review can have a massive impact on your business.
A hundred reviews can raise your conversion rates by as much as 37 percent. Two hundred can offer a mind-blowing 44 percent increase.
Source: RevLocal
Software Reviews Impact Over 98 Percent Of All Purchasers
18 percent of software purchasers consider reviews to be a necessary factor in the purchase process. Software application reviews have no impact whatsoever on just 2 percent of customers. Two thirds of them read more than 6 reviews to decide and 14 percent of them read more than 20 reviews.
Source: Capterra