95% Of Dissatisfied Customers Will Return To A Company If A Business Manages To Fix Issues Rapidly And Efficiently

Consumers do not expect you to be perfect. They do expect you to resolve things when they go wrong. If there is absolutely nothing else a company can do to fix a problem, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

Only 44 Percent Of Local Companies Have Claimed Their Google My Business Listing

That's 56% of your competitors that aren't making the most of their listing.

While business listings on the major review platforms are totally free, a remarkably low number of companies really make use of them.

Although we now know why customer reviews are so effective, the majority of businesses obviously don't.

Source: LsaInsider

88% Of Executives Regard Reputation Risk As A Leading Business Problem

Reputation management statistics show a company's reputation doesn't affect simply the clients. Prospective team members also look at ratings and read reviews.

Source: Deloitte

Google Represents 57.5% Of All Reviews Throughout The World

Google is the clear winner as far as distribution goes, however they are not the only ones in the game.

Here are the online reviews circulation rankings:

Google at 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others at 8.6%.

Source: Review Trackers

74% Of Local Businesses Have At Least 1 Google Review

A single review is far from adequate to enhance your site's SERP ranking.

Taking a look at online ratings data, we found out that a business needs to have approximately 40 reviews before consumers "Award" it with a star.

Source: Brightlocal

Online Product Reviews About An Item Can Amplify Its Conversion Rate By More Than 270 Percent

User review stats reveal the purchase likelihood for a product with 5 reviews is 270 percent higher than the exact same product without reviews.

Source: Spiegel Research Center

91% Of Companies Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Possible Employee

The 86% of businesses question the integrity of online reviews. However, they understand the massive impact user ratings have on their business. Unfavorable client or employee reviews can affect 90% of job seekers.

Source: Career Arc

83% Of Consumers Do Not Rely On Advertising

The traditional channels to reach clients aren't as influential as they used to be. Many users who no longer trust ads pick to take note of clients' suggestions online.

Source: Statuslabs

Facebook Reviews Affect More Than 50 Percent Of Customers' Purchasing Decisions

Facebook is presently the most popular social network which can likewise influence our buying decisions.

According to social media reviews data, Facebook affects over half of users' purchase decisions.

If it has positive reviews, Facebook reviews statistics expose that four out of 5 users are most likely to trust a local business.

Source: RevLocal

89% Of Customers Browse A Companies Feedback To Reviews

Not only do a lot of consumers check out the review replies, 30% of them value them highly. Nearly 96% read the responses to their own reviews.

Source: Brightlocal

Consumer Reviews On Items Are Relied On Almost 12 Times More Than The Manufacturers' Descriptions

Word-of-mouth reviews are miles ahead of the makers' description. Individuals trust other individuals opinions before they ever trust what the producer states. The reason, makers' descriptions are basically advertisements.

Source: Martech Zone

73% Of Consumers Think Written Reviews Are More Important Than Star And Number Scores

Online review data make it clear people aren't pleased with ratings alone.

Customer reviews make the statistics appear more authentic which is what the prospective clients are searching for. Practically a 3rd of consumers say composed reviews are the only feature that makes them believe the sites' reviews are helpful and pertinent.

Source: Fan and Fuel

53% Of Consumers Anticipate Businesses To Answer Back Within A Week To Negative Reviews

Online review statistics reveal that 63% of customer reviews stay without a response. That's regrettable, since those businesses are losing customers that way.

Source: Review Trackers

67% Of Consumers Say Reviews Are A "Extremely Important" Factor When Selecting A Solution Provider

When consumers have to choose a service provider, reviews have a massive effect on their decision.

Source: DemandGenReport

90% Of Customers Need Less Than 10 Reviews To Form An Opinion About A Business

You understand what individuals say about first impressions, right?

Users get their first impression of your businesses through reviews. Normally through less than 10 of them.

If you don't have reviews on your website, consider asking your visitors to write one.

Source: Martech Zone

The Average Review Length Has Become 65% Much Shorter Since 2010

Lately reviews are shorter, simpler, and more straight to the point. The length of a review in 2019 is similar to that of tweet from twitter.

Source: Review Trackers

77% Of Clients Do Not Trust Reviews That Are Older Than Three Months

Customers don't care how good your service or product was in the past. Due to the fact that they are fresh and relevant, is part of why online reviews matter.

Consumers know businesses lose their touch all the time, which is why the majority of them regard older reviews unimportant.

It is for this reason that businesses ought to be continuously asking for reviews.

Source: Statuslabs

Most Local Companies Have An Average Of 39 Google Reviews

People like to share their experience after they have visited a supplier. Online review trends reveal individuals prefer to comment if they had a favorable experience, instead of a unfavorable or average one.

Source: Brightlocal