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Most Local Businesses Have Approximately 39 Google Reviews
Individuals like to share their experience after they have visited a supplier. Online review trends reveal individuals prefer to comment if they had a positive experience, instead of a unfavorable or mediocre one.
Source: Brightlocal
Online Reviews Impact 67.7% Of Customer Buying Decisions
More than two-thirds of customers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
Unfavorable Reviews Can Improve Conversion By Up To 85%
It sounds crazy, but negative reviews can be a positive factor for users to devote more time on your website. According to online review stats, individuals devote more than 5 times as long on a site when they read negative reviews.
More than two-thirds of users trust reviews more when there are a mix of negatives and positives. If there aren't any unfavorable ones, a frustrating 95% suspect censorship or fabricated reviews.
Source: Reevoo
If It Has Negative Reviews As Well, 52% Of Consumers Trust An Item More
We already touched upon the negative and positive reviews and their effect on consumers. However, all products have their faults, it raises red flags that maybe the reviews are fake if all of a products reviews are positive. People expect to see some unfavorable reviews.
Source: Capterra
Since They Want To Buy An Item Or A Service And Want To Get The Truth About The Businesses Items And Services, 82 Percent Of Customers Go To Review Websites.
Users come because they have currently formed a purchase decision. The majority of them (89 percent) buy within a week of their visit.
Source: RevLocal
71% Of Millennials Browse Consumer Reviews Of Expert Services
Over half of all people in need of an expert service rely on online reviews.
According to online reviews stats, 59% used online reviews to choose a doctor or a legal representative.
Younger people (age 18-35) are even more likely to hire an expert based upon online reviews. Only 19% of millennials will consider hiring a lawyer without any.
Source: Thomson Reuters
83% Of Consumers Don't Rely On Advertising
The standard channels to reach customers aren't as influential as they used to be. The majority of users who no longer trust advertisements choose to focus on clients' suggestions online.
Source: Statuslabs
Customers Could Invest 31% More With A Business That Has Fantastic Reviews
Focus on this statistic. The better other users describe your service or product, the more money you can charge and customer review statistics show us exactly just how much more.
Source: Martech Zone
Fifty Percent Of All Of The Millennial's "Always" Read Online Reviews For Businesses
More youthful individuals understand the value of being informed. User-generated material has an indisputable influence on customers.
If businesses stop to consider the power of consumer reviews over millennials, they will understand what they've been missing out on. Older people are different though, just 6% of individuals aged 55 or older check out reviews.
Source: Brightlocal
67% Of Consumers Claim That Reviews Are A "Extremely Important" Factor When Picking A Solution Provider
Reviews have a massive impact on their decision when clients have to choose a solution provider.
Source: DemandGenReport
53% Of Consumers Expect Companies To Respond Within A Week To Negative Reviews
Online review statistics reveal that 63% of customer reviews go on without a response. That's regrettable, due to the fact that those companies are losing clients that way.
Source: Review Trackers
The Majority Of People Aged 25-34 Published Reviews
According to Statista, the younger generations are surprisingly the more opinionated ones.
Source: Statista