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15% Of Customers Don't Trust Businesses Without Having Online Reviews
No trust suggests no interactions. 15% of potential clients won't even consider working with a company they can't find viewpoints about.
Source: Statuslabs
52% Of Consumers Rely On A Product More If It Has Negative Reviews Also
We already touched upon the positive and negative reviews and their result on consumers. However, all products have their faults, if all of a products reviews are positive, it raises red flags that perhaps the reviews are fake. Customers anticipate to see some unfavorable reviews.
Source: Capterra
53% Of Consumers Expect Businesses To Answer Back Within A Week To Unfavorable Reviews
Online review stats reveal that 63% of client reviews stay without a response. That's too bad, since those businesses are losing customers that way.
Source: Review Trackers
Many Popular Products Have An Average Ranking Of 4.2 To 4.7
You can't make everybody happy, which is why perfect 5 star scores are suspicious. That's why it is abnormal to get perfect 5 star scores.
According to consumer rating statistics, conversion rates begin to reduce as rankings rise above 4.7.
Source: Spiegel Research Center
Online Reviews Affect 67.7% Of Customer Buying Decisions
More than 2 thirds of buyers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
90 Percent Of Buyers Require Less Than 10 Reviews To Form A Viewpoint About A Business
You understand what people state about very first impressions?
Users get their first impression of your businesses through reviews. Normally through less than 10 of them.
Think about asking your visitors to write one if you do not have reviews on your site.
Source: Martech Zone
89% Of Buyers Prefer To Read Reviews Using Their Smartphones
Be it via an app or a mobile browser, individuals prefer to read reviews on their phones.
Source: Statista
49% Of Customers Consider The Number Of Online Reviews As A Necessary Consideration Of Their Purchasing Decision
Consumers value not just the quality or nature of the reviews, but they consider their number and recency too.
The share of consumers, who focus on the number of reviews is presently at 46%.
Source: Brightlocal
Because They Want To Purchase A Service Or A Product And Desire To Get The Facts About The Businesses Products And Services, 82 Percent Of Customers Go To Review Sites.
Users come because they have actually currently formed a buying decision. The majority of them (89 percent) purchase within a week of their visit.
Source: RevLocal
People Reading Reviews On A Mobile Device Are 127 Percent Most Likely To Make A Purchase Than Desktop Users
Mobile users choose to get things done faster. Therefore, buying decisions are made rapidly.
Online reviews are undoubtedly persuasive, yet online marketers have not always come to value the power of them.
Source: Martech Zone
A One Star Boost In Ranking Can Lead To A 5% To 9% Increase In Business Profits
Businesses that treat consumers honorably typically succeed, review sites help ensure of that.
Source: Statuslabs