88% Of Executives Regard Reputation Risk As A Top Business Problem

Reputation management statistics suggest a company's reputation doesn't affect simply the customers. Potential team members also take a look at rankings and read reviews.

Source: Deloitte

Reviews Are The Most Crucial Part Of The Purchase Decision For Over 90% Of American Customers

24% of US shoppers consider reviews as 'incredibly influential'.

To highlight the value of online reviews and scores, did you know that 81% of consumers will pay more for a product with reviews and those exact same consumers are also going to accept slower shipping times for such items.

Source: Turntonetworks

The Average Review Length Has Actually Become 65% Much Shorter Since 2010

As of late reviews are much shorter, simpler, and more straight to the point. The length of a review in 2019 is proportionate to that of tweet on twitter.

Source: Review Trackers

63.6% Of Consumers Visit Google To Check For Reviews Of A Business

Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and 3rd, leaving Facebook (23%) at the bottom of the list.

When it comes to trust, these online review statistics reveal the general appeal of a website can just go so far.

Source: Review Trackers

Just 44 Percent Of Local Businesses Have Actually Accepted Their Google My Business Listing

That's 56 percent of your competition that aren't benefiting from their listing.

While business listings on the significant review platforms are free, a remarkably low number of businesses in fact make use of them.

Although we now understand why customer reviews are so effective, the majority of businesses obviously don't.

Source: LsaInsider

95% Of Dissatisfied Customers Will Return To A Business If A Business Takes Care Of Issues Rapidly And Efficiently

Consumers don't expect you to be perfect. When things go wrong, they do expect you to fix things. If there is absolutely nothing else a business can do to solve a concern, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

70 Percent Of Customers Need To Read A Minimum Of Four Reviews Before They Can Trust A Business

Four reviews may be too few. Many people read many more reviews to get a better idea of how the business is in fact doing. Don't depend upon that figure alone.

Source: Brightlocal

Reviews Posted On Twitter Can Improve Revenues By 6.46 Percent

Online review stats show that reviews shared on Twitter, do more to increase sales than those on any other social network.

Source: Yotpo

89% Of Customers Like To Read Reviews Using Their Smart Devices

Be it by means of an app or a mobile browser, clients choose to read reviews on their cell phones.

Source: Statista

86 Percent Of Consumers Would Consider Composing A Review For A Business

Your customers are your most valuable resource, and it's not just because of the money they invest at your business. If you provide a great experience, they will want to share it.

Source: Brightlocal

88% Of Americans Reported That Product Reviews Were The Most Prominent Factor When Purchasing Home Electronics

Stats reveal that reviews were more helpful than TV advertisements at 37%, social media at 23% and display advertisements at 49%.

Source: Statista

A Lone Business Review Can Raise Its Conversions By 10%

Online review statistics show user-generated content can do wonders in regards to conversions.

A single review can have a massive impact on your business.

A hundred reviews can increase your conversion rates by as much as 37%. 2 hundred can offer a mind-blowing 44 percent increase.

Source: RevLocal

73% Of Customers Believe Consumer Reviews Are More Vital Than Star And Number Ratings

Online review data make it clear individuals aren't pleased with scores alone.

Client reviews make the statistics appear more authentic which is what the potential customers are searching for. Practically a 3rd of customers state composed reviews are the only feature that makes them think the sites' reviews are pertinent and helpful.

Source: Fan and Fuel

Over Half Of Customers Aged 25 To 34 Wrote Reviews

According to Statista, the younger generations are surprisingly the more vocal ones.

Source: Statista