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70% Of Consumers Need To Read A Minimum Of Four Reviews Before They Can Rely On A Business
4 reviews may be too few. Most people read a lot more reviews to get a better idea of how business is really doing. Do not depend upon that fact alone.
Source: Brightlocal
Most Local Businesses Have Approximately 39 Google Reviews
Individuals like to share their experience after they've visited a supplier. Online review trends show people choose to comment if they had a favorable experience, rather than a average or unfavorable one.
Source: Brightlocal
US Buyers View "Product Performance" To Be The Most Helpful Information In Product Reviews
They focus on different elements of the shopping experience when individuals read reviews. However according to online review statistics, 60% of them are most interested in the product's performance.
Client satisfaction, product quality and quality in time are the next few considerations for more than 50% of USA consumers.
Source: Statista
95% Of Disappointed Consumers Will Go Back To A Company If A Company Takes Care Of Problems Quickly And Effectively
Customers do not anticipate you to be perfect. When things go wrong, they do anticipate you to resolve things. If there's absolutely nothing else a business can do to fix a concern, a simple coupon can say "We're sorry" in a more appealing way.
Source: SocialMediaToday
Customers Reading Reviews On A Mobile Phone Are 127% Most Likely To Buy Than Desktop Users
Mobile users prefer to get things done quicker. Buying choices are made quickly.
Online reviews are certainly convincing, yet marketers have not always come to value the power of them.
Source: Martech Zone
If It Has Less Than A 4 Star Ranking, More Than Half Of Customers Won't Use A Company
This stat is one of numerous that highlight the importance of online scores. Now that news of client satisfaction travels this fast, keeping your customers delighted is more crucial than ever.
57% of consumers have actually searched for business with more than four stars in 2018, which is up from 48% in 2017.
11 percent looked just for businesses with an ideal five star score.
Source: Brightlocal
Favorable Reviews Encourage 68 Percent Of Consumers To Use A Local Business
Given that the large bulk of consumers check out reviews, you would want yours to be appealing to new customers? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
53% Of Consumers Expect Companies To Answer Back Within A Week To Negative Reviews
Online review statistics prove that 63% of customer reviews remain without a reply. That's regrettable, since those companies are losing clients that way.
Source: Review Trackers
70 Percent Of Customers Choose To Discover A Business Via Reviews And Short Articles, Rather Than Advertisements
Ads are all well and good, however it deserves attempting a different approach too. Reviews are without a doubt the best method to find the truth about a product or service.
Source: Statuslabs
72% Of Customers Won't Take Action Before They Check Out Some Reviews
No matter how appealing your marketing is, you still require client reviews. There is no other way around it. Customers are still going to hear you out, however they rely on other individuals more.
Source: My Testimonial Engine
15 Percent Of Users Do Not Trust Businesses Without Any Online Reviews
No trust means no interactions. 15 percent of prospective customers won't even think about working with a business they can't find viewpoints about.
Source: Statuslabs