88% Of Executives Judge Reputation Risk As A Top Business Problem

Reputation management statistics show a business's reputation does not impact just the consumers. Potential team members also take a look at ratings and read reviews.

Source: Deloitte

Positive Reviews Encourage 68 Percent Of Consumers To Use A Local Business

Considering that the vast majority of customers read reviews, you would want yours to be enticing to new clients, right? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

Online Reviews Affect 67.7% Of Consumer Purchasing Decisions

More than 2 thirds of customers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

When Purchasing Home Electronics, 88% Of Americans Stated That Product Reviews Were The Most Prominent Aspect

Data reveal that reviews were more successful than TV ads at 37%, social media at 23% and display advertisements at 49%.

Source: Statista

Over Half Of People Aged 25 To 34 Wrote Reviews

According to Statista, the younger generations are plainly the more opinionated ones.

Source: Statista

A Lone Business Review Can Raise Its Conversions By 10 Percent

Online review stats reveal user-generated material can do miracles in regards to conversions.

A single review can have an enormous effect on your business.

A hundred reviews can increase your conversion rates by as much as 37%. 2 hundred can provide a mind-blowing 44 percent increase.

Source: RevLocal

If It Has Less Than A 4 Star Rating, More Than Half Of Consumers Will Not Use A Business

This stat is among lots of that show the importance of online rankings. Now that news of customer complete satisfaction travels this fast, keeping your clients happy is more crucial than ever.

57 percent of customers have actually looked for business with more than four stars in 2018, which is up from 48 percent in 2017.

11 percent looked just for companies with an ideal five star rating.

Source: Brightlocal

If A Company Takes Care Of Problems Quickly And Effectively, 95% Of Disappointed Customers Will Return To A Company

Consumers do not anticipate you to be perfect. When things go wrong, they do expect you to remedy things. If there's nothing else a business can do to fix a problem, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

98 Percent Of Yelp's Website Visitors Purchased From A Business They Found On The Website

Typically, 142 million customers visit Yelp every month. If you haven't declared your totally free Yelp business page, this is as excellent a time as any.

Source: RevLocal

Many Local Companies Have Approximately 39 Google Reviews

People like to share their experience after they've gone to a vendor. Online review trends show individuals choose to comment if they had a positive experience, instead of a negative or average one.

Source: Brightlocal

More Than 4 Negative Reviews About A Business Or Service Might Reduce Sales By 70%

One negative review suffices for 35 percent of a site's visitors to choose not to purchase. Three negative reviews can cost a business 59% less sales.

Of course, they can be compensated by the large number of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

70 Percent Of Consumers Choose To Discover A Business Via Reviews And Articles, Instead Of Ads

Ads are all well and good, however it's worth attempting a different approach also. Reviews are by far the best way to discover the truth about a product or service.

Source: Statuslabs

82% Of Customers Visit Review Websites Due To The Fact That They Wish To Purchase A Service Or A Product And Wish To Get The Truth About The Businesses Product Or Services.

Review websites are locations that customers go to get the facts about a business, service or item . Users come because they have already formed a buying decision. The bulk of them (89%) buy within a week of their visit. And 29% do so in 24 hours.

Source: RevLocal

53% Of Customers Anticipate Businesses To Reply Within A Week To Unfavorable Reviews

Online review statistics show that 63% of customer reviews stay without a reaction. That's too bad, due to the fact that those businesses are losing consumers that way.

Source: Review Trackers

53% Of Americans Consider Item Reviews And Scores As The Most Important Part Of Online Shopping.

Today's shoppers are smart and desire the best bang for their dollar. It's not surprising that that they consider reading reviews as a big part of the purchasing decision.

Source: Statista