If A Company Manages To Resolve Issues Rapidly And Effectively, 95% Of Disappointed Clients Will Go Back To A Business

Customers don't anticipate you to be perfect. When things go wrong, they do expect you to resolve things. If there is absolutely nothing else a company can do to fix a concern, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

60 Percent Of Customers Refer To Blog And Social Media Reviews On Their Mobile Phones Prior To Shopping

In-store shopping is influenced substantially by blogs and reviews on social networks. With males being two times as likely to be influenced than ladies.

Reviews and score data reveal individuals value the opinion of peers more than any other content.

Source: Collective Bias

If It Has Negative Reviews As Well, 52% Of Customers Trust A Product More

We already touched upon the positive and negative reviews and their impact on customers. However, all products have their faults, if all of a products reviews are positive, it raises warnings that possibly the reviews are fake. Consumers expect to see some unfavorable reviews.

Source: Capterra

Customer Reviews On Items Are Trusted Almost 12 Times More Than The Manufacturers' Descriptions

Word-of-mouth reviews are miles ahead of the producers' description. Individuals trust other individuals viewpoints before they ever trust what the maker says. The reason, makers' descriptions are essentially advertisements.

Source: Martech Zone

67% Of Consumers Report Reviews Are A "Very Important" Factor When Selecting A Solution Provider

When customers have to select a service provider, reviews have a massive impact on their decision.

Source: DemandGenReport

86% Of Consumers Would Think About Composing A Review For A Business

Your customers are your most valuable resource, and it's not only because of the money they invest at your business. They will be willing to share it if you provide them a great experience.

Source: Brightlocal

Only 6% Of Customers Don't Rely On Consumer Reviews At All

According to consumer review statistics, a massive 19% of customers always rely on online reviews and never ever a buy without reading reviews first.

Source: Statista

89% Of Clients Read A Companies Feedback To Reviews

Not only do many consumers check out the review replies, 30% of them highly value them. Practically 96% read the replies to their own reviews.

Source: Brightlocal

People Checking Out Reviews On A Mobile Phone Are 127 Percent More Likely To Purchase Than Desktop Users

Mobile users prefer to get things done quicker. Buying decisions are made rapidly.

Online reviews are clearly persuasive, yet online marketers haven't necessarily come to appreciate the power of them.

Source: Martech Zone

Over Half Of People Aged 25 To 34 Published Reviews

According to Statista, the younger generations are obviously the more opinionated ones.

Source: Statista

A Lone Business Review Can Raise Its Conversions By 10 Percent

Online review statistics show user-generated content can do wonders in regards to conversions.

A single review can have a substantial influence on your business.

A hundred reviews can raise your conversion rates by as much as 37 percent. 2 hundred can supply a mind-blowing 44 percent increase.

Source: RevLocal

Online Product Reviews About A Product Can Improve Its Conversion Rate By A Whopping 270%

User review stats reveal the purchase probability for a product with 5 reviews is 270% higher than the exact same item without reviews.

Source: Spiegel Research Center

Google Represents 57.5 Percent Of All Reviews Worldwide

As can be expected, Google is in the lead, followed by Facebook, TripAdvisor and others.

These the online reviews distribution rankings:

Google at 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others at 8.6%.

Source: Review Trackers

Almost All Customers, Who Utilize Online Reviews, Read Them Very Early In The Buying Process

Let's say you wish to purchase a brand-new car and there are a number of models which fit your requirements. How do you choose the very best one for you? Well, you read reviews.

With the help of other consumers, you manage to choose one that works for you. That's how favorable reviews transform customers into consumers.

Source: Consumer Affairs

A One Star Increase In Rating Can Lead To A 5% To 9% Increase In Business Income

Businesses that treat customers fairly generally prosper, review websites help ensure of that.

Source: Statuslabs

Facebook Reviews Impact More Than 50% Of Consumers' Purchasing Decisions

Facebook is currently the most popular social media which can also affect our purchasing decisions.

According to social reviews statistics, Facebook impacts more than half of users' purchase decisions.

If it has positive reviews, Facebook reviews statistics expose that 4 out of five users are more likely to trust a local business.

Source: RevLocal